Accounts Payable Back Office - Call Center

• Canteen with a full meal for €3.60 (deducted directly from payroll)
• Gym at the office + guided classes outside working hours for €18/month
• Parking
• Flexible compensation: health insurance, transport card, childcare (paid through payroll)
• Pension plan with Banco Santander (in case of termination, it becomes the employee's property)
• E-shop with discounts on company products
• Christmas hamper with group products valued at over €1,000
• Remote work allowance of €200 in the first month - 2 days home office

The mission is to ensure that the supplier's calls and emails are properly addressed on time, assuring the E2E process in an accurate manner providing the highest service to the external clients. This position will control the suppliers inquires, requests to assure that we are compliant with payments while giving an outstanding service to our external clients.

• Great opportunity to boost your career in Finance!
• International Company SSC in Barcelona

Functions and Responsibilities:

Issue Resolution:

• Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
• Fast and effective response to inbound calls/emails.
• Solve status queries.
• Escalate potential issues.

Service Excellence

• Providing the best-in-class supplier service based on a fine understanding of the nature of Accounts Payable.
• Ensure contractual SLA is maintained (48 hours to answer emails).
• Ensure the E2E supplier service process.
• Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross‑department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

• Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies

• Customer orientation
• Strong attention to detail.
• Strong communication skills.
• Strong analytical and problem-solving skills
• Flexible and autonomous.
• Initiative, highly proactive and adaptable approach.
• Solution oriented.
• Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.