The English-language job board for Spain
Customer Support Agent - Italian Market
On-site in Barcelona·Added 11 days ago
Overview
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Pay & benefits
What you'll get
At SumUp, you'll be part of a company that's growing fast - and so will you. We'll give you the tools, training, and community to build your career in tech and customer experience from day one.
Here's what we offer:
- 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
- 📚 A dedicated €2,000 annual learning & development budget - invest in courses, conferences, or certifications that excite you.
- 🌈 A culture that celebrates diversity, inclusion, and belonging - we want you to bring your whole self to work.
- 🥗 Meal vouchers and perks to make your everyday life easier.
- 🔄 30-day sabbatical after 3 years at SumUp - time to recharge, travel, or pursue a personal goal.
- 💸 Referral bonuses - bring great people with you on the journey!
Requirements
What we're looking for
🌟 You'll thrive in this role if you are...
- Fluent in Italian and English (C1 or above) - communication is your superpower.
- Passionate about helping people and solving problems.
- Curious and eager to learn - whether it's new tools, fintech trends, or customer engagement strategies.
- Comfortable working in a fast-paced, international environment where every day brings something new.
- Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
- Flexible with a rotating schedule and open to new challenges.
The role
At SumUp, we're on a mission to empower small businesses around the world - helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible.
As part of our international Customer Support Team, you'll be the voice of SumUp for our Italian-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.
This is more than a support role - it's an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe's most dynamic tech companies.
What you'll do
- Be the first point of contact for our Italian merchants - helping them succeed with empathy, patience, and a problem-solving mindset.
- Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
- Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
- Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
- Continuously learn about our products and services to provide accurate, up-to-date support.
How you'll work
Location: On-site in our vibrant Barcelona HQ
Hiring process
Recruiter screening
With a recruiter · 30–60 min
Explores your motivation, purpose, curiosity, transferable skills and core values.
Hiring manager interview
With a hiring manager
Detail on the role and team structure; assesses collaboration, technical skills and proactivity.
Technical assessment
A business case, portfolio presentation or coding task to show how you think, briefed beforehand.
Team interview
With future teammates
Meet potential future teammates for a broader view of team culture.
Bar raiser interview
With interviewer from another team
An interviewer from a different team gives an unbiased perspective on your abilities and values.
Decision and offer · With a recruiter
- Details of the technical assessment are shared in advance.
- The bar raiser comes from a different team to give an unbiased view.
Hiring process
If you're looking for a role where you can grow, learn, and help small businesses succeed - we'd love to hear from you.
Join us, and let's shape the future of fintech together. 💙
#SumUpOps
About SumUp
SumUp is a global financial technology company that provides payment solutions and point-of-sale systems for small and medium-sized businesses. Founded in 2012, the company has grown to serve over 4 million merchants worldwide, offering card readers, invoicing, and business banking services. With a strong presence across Europe, the Americas, and other regions, SumUp is a key player in the fintech industry, competing with companies like Square and iZettle.
In Spain, SumUp has a significant presence, with offices in Madrid and Barcelona, and a large number of open roles in sales, customer support, and engineering. The company is known for its dynamic, fast-paced work culture and its commitment to empowering small businesses. For international professionals, SumUp offers opportunities to work in a multicultural environment, with many roles requiring multilingual skills, particularly in German, French, Italian, and Portuguese. The company provides a supportive environment for relocation, with a focus on career growth and development.
- Industry
- Fintech
- Founded
- 2012
- Employees
- 1,000–5,000
- Headquarters
- London, UK
- In Spain
- Barcelona, Madrid
- Website
- sumup.com
Good to know if you are moving
- SumUp has offices in Barcelona and Madrid, with a strong focus on multilingual roles, making it a great fit for international professionals.
- The company offers a dynamic and inclusive work culture, with opportunities for career growth in sales, customer support, and engineering.
- SumUp provides visa sponsorship and relocation support for eligible candidates, especially for roles in Spain.
- Many roles require fluency in languages like German, French, Italian, and Portuguese, which can be a plus for multilingual candidates.
- SumUp is a global company with a diverse workforce, and English is often the working language in the Spain offices.
In their own words
About the company & team
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Additional information
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
Location
SumUp · Barcelona
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