Polish Customer Support Agent (Automotive)

Hybrid in Barcelona·Full-time·Added today

Bosch Spain

67 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Only from certain places, per the ad: “Candidates must be based in Barcelona and hold a NIE number.”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Polish
The ad asks for Polish, or counts it in your favour.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.

The role

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.

You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Polish and English, to provide outstanding customer service and support to Polish and UK speaking customers.

What you'll do

- Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.

- Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.

- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.

Requirements

What we're looking for

-Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person - you enjoy working in a collaborative team environment
- Tech savvy and analytical
- C2 level in Polish, Fluency in English. Interviews will be in English. Initial training is 100% in English. In this role you will be working for both the UK and the Polish markets.
- Candidates must be available to start working in October 14h 2026 in Barcelona, Spain.
- Candidates must be based in Barcelona and hold a NIE number.

Nice to have

You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.

Pay & benefits

What you'll get

What we offer:

Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.
Work Monday to Saturday. We work 39 hours per week. You will be working on the following shifts: 08:00 a 16:00, 09:00 a 17:00, 10:00 a 18:00, 11:00 a 19:00.
Experience the freedom of a hybrid work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
Thrive in a fun, rewarding working environment that encourages creativity and innovation.
Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT (Internet of Things) and software. Get ready to learn a lot!
Free psychological support in English or Spanish.
Weekly free fruit in the office to stay refreshed.
Access to private health insurance at a reduced price under Bosch’s insurance policy.
Annual Christmas box.
32 calendar days of paid holidays per year.

Hiring process

2 steps1 interviewa task to do2–6 weeks in all

Online application
Screening
Interviews
One or more interviews, by video or onsite.
Assessments or case studies
Not every role
For some roles: technical assessments, coding tasks, case studies or presentations.

Feedback after screening usually arrives within 1-3 weeks.
Interviews are held in the language of the job posting.
The recruiter shares assessment details in advance.

About Bosch Spain

Bosch is a global engineering and technology company headquartered in Stuttgart, Germany, operating across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. With over 400,000 employees worldwide, Bosch is one of the world's largest automotive technology suppliers, also known for its home appliances, power tools, and industrial automation solutions. In Spain, Bosch has a significant presence with multiple facilities, including manufacturing plants and engineering centers, particularly in the automotive components sector.

Bosch Spain operates several sites, with major locations in Madrid, Barcelona, and other industrial hubs, focusing on automotive technology, manufacturing, and logistics. The company is known for its strong engineering culture, commitment to innovation, and investment in Industry 4.0 and digitalization. For international professionals, Bosch offers a multicultural work environment, opportunities for career development within a global network, and a strong emphasis on work-life balance and employee training. Many roles in Spain, especially in customer service and IT support, are open to multilingual candidates, making it an attractive employer for international talent.

Industry: Automotive Technology
Founded: 1886
Employees: 100,000+
Headquarters: Stuttgart, Germany
In Spain: Madrid, Barcelona
Website: bosch.es

Good to know if you are moving

Bosch Spain has multiple manufacturing and engineering sites, including in Madrid, Barcelona, and Aranjuez, offering diverse roles from engineering to logistics.
Many open positions in Spain are for international customer service and IT support roles, with languages like Polish, Greek, and Ukrainian in demand, making it accessible for non-Spanish speakers.
Bosch is a global company with strong internal mobility, allowing employees to transfer between countries and business units.
The company invests heavily in employee development, offering training programs and opportunities in Industry 4.0, digitalization, and engineering.
Bosch Spain provides a stable and well-established work environment, with a strong focus on work-life balance and employee benefits.

In their own words

About the company & team

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Additional information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.

All open roles at Bosch Spain