Support Systems & Programs Lead

At n8n, you'll have the opportunity to shape a growing Support Systems function and define how we scale customer support through AI, automation, and better tooling. You'll lead a team of talented engineers, own a high-impact technical roadmap, and work closely with teams across the company to turn ambitious ideas into real operational improvements.

You'll join one of Europe's fastest-growing startups, where your work will directly influence how we deliver exceptional customer experiences as we grow. With a remote-first culture that values autonomy, experimentation, and continuous learning, you'll have the freedom to build the foundations of an AI-first Support organisation.

Sound like a challenge you're excited to take on?

Apply now - and help us build the future of automation.

• Competitive compensation 💸 - We offer fair and attractive pay.

• Ownership 💪 - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity.

• Work/life balance 🏖️ - We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 -

  • Europe: We provide benefits according to local country norms.*

  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage.

• Future planning 💰 -

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ -

  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 - We hire rising stars who grow with us! You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description.

• Giving back 🤝 - We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency 🙏 - We all know what everyone's working on, how the company is doing-the whole shebang.

*Country and/or State specific details provided in your employment agreement.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we've grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects

• Backed by top investors, from Sequoia's first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We're in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to build and scale the systems, automations, and AI-powered processes that enable n8n's Support teams to deliver exceptional service at scale, while leading and developing the engineers who make it happen.

• Lead, coach, and develop our Systems & Programs engineers, helping them grow their technical expertise and careers.

• Establish a clear team scope, planning processes, and delivery rhythm to ensure consistent execution against priorities.

• Support hiring and onboarding while staying close to technical decisions and hands-on problem-solving.

• Own the Support tooling portfolio and build a prioritised roadmap that enables Reactive and Proactive Support to scale efficiently.

• Establish structured project intake, scoping, and prioritisation processes to focus engineering efforts on the highest-impact opportunities.

• Partner with Support leaders and stakeholders across Product, Engineering, Cloud, Security, Legal, Data, Customer Success, Sales, and Partnerships to align priorities and deliver improvements.

• Lead the expansion of Nate, our AI-powered Support solution, across Support tiers to increase the share of tickets handled through AI.

• Guide the development, maintenance, and adoption of reliable automations, AI agents, and integrations that reduce repetitive work and improve Support efficiency.

• Measure the impact of AI and automation through metrics such as time saved, AI-handled ticket share, and cost per AI ticket.

• Rebuild and optimise foundational Support processes, ensuring workflows are efficient, documented, and scalable.

• Establish strong governance for standard operating procedures (SOPs), tooling ownership, and automation reliability.

• Drive continuous improvement by tracking tooling adoption, SOP compliance, operational efficiency, and capacity freed up for Support teams.