IT Desktop Support Engineer, Europe

Job Description:

IT Desktop Engineer, Europe

Position Overview

The IT Desktop Engineer, Europe will be based in Madrid, Spain and will be responsible for day-to-day IT support including the analysis, acquisition, installation, configuration, implementation, modification, and support of computer desktop hardware, operating systems, software, and applications for the entire Nextpower Europe team. In addition to providing hands-on technical support, this individual will act as a trusted IT business partner for the local office-bridging business needs with respective global IT teams and ensuring a high level of service delivery.

The ideal candidate will be a hands-on IT professional who combines strong support fundamentals with a builder mindset. Someone comfortable operating in a fast-paced environment with a high degree of autonomy, able to balance day-to-day support with longer-term improvement initiatives.

About Nextpower

Nextpower is one of the most promising, fastest growing companies in today's solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power.

We are looking for someone who demonstrates:

• Intense collaboration
• Passionate customer focus
• Thoughtful, fast, disciplined execution
• Tenacious commitment to continuous improvement
• Relentless drive to win
• Understanding of executive-level support needs
• Ability to act as a proactive IT advisor
• Act as a local point of contact for all things IT, infrastrcuture, business systems

Key Responsibilities

• Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
• Troubleshoot and Configure:
  • Wi-Fi Connectivity
  • Office 365, Box.com, Okta
  • Deploy laptops and desktops in a domain environment
  • Inventory and Asset Tag
  • General network connectivity, file access
  • Active Directory account creation and password resets
  • AV System Support (Zoom)
  • Provides day-to-day desktop support to executive team and assistants
  • Accountable for the development of and technical support of workstations, printers, etc.
  • Computer and network system maintenance and support

• Timely respond to and close all tickets assigned, determining the most effective way to solve those.
• Ensure that tickets are correctly solved before they are set to resolved state
• Ensure that the process and procedures are followed
• Provide feedback to clients where necessary
• Update databases to maintain their accuracy
• Execute the change tasks assigned within the scheduled time frame as planned
• Provide effective specialist contribution to the analysis and resolution of problems and known errors

Requirements

• Based in Madrid, Spain
• Proficient English and Spanish.
• 3+ years of IT desktop support experience
• Strong knowledge of Windows, Office 365, networking, AD
• Similar IT experience in leading regional IT support function working as the point of contact
• Excellent troubleshooting and communication skills
• Experience with scripting or programming (e.g., Python, PowerShell, JavaScript or similar) & Familiarity with automation tools and platforms (e.g., Power Automate, Zapier, APIs, workflow tools)
• Interest or hands-on experience with AI tools and their application in business environments
• Strong problem-solving mindset with a focus on improving efficiency and user experience
• Bachelor's degree or equivalent experience

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we're building the foundation for the world's next generation of clean energy infrastructure.

We are Nextpower