Waiter/Waitress

• Professional training in hospitality/F&B.
• Working knowledge of various software programs (Microsoft Office, POS, etc.).
• Customer service orientation.
• Active listening skills and effective communication.
• Attention to detail.
• Sales-oriented mindset.
• Ability to work independently and as part of a team.

• Previous experience in similar roles in other hotel chains or related industries will be highly valued.
• Strong command of the local language and knowledge of English is highly valued.

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - a diversity of 150 different nationalities.
• Professional development opportunities full of national and international challenges.
• A wide range of training programs to enhance skills.
• Wellness initiatives, including flexible working conditions.
• Employee recognition programs, such as our "Memorable Dates".
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Join our team at NH Hotels & Resorts, a world leader in upscale and midscale hospitality, known for our exceptional service and facilities. A brand with a strong presence across Europe and the Americas, now expanding into new markets such as China. You will have the opportunity to provide our guests with reliable experiences that combine value, location, and a personal touch. Join us in our commitment to making every hotel stay extraordinary, meeting the needs of guests seeking functional hotels and resorts with a fresh, natural style and friendly service. Be part of a brand that reflects who you are: functional, natural, down-to-earth, innovative, reliable, and welcoming.

As a Waiter/Waitress, you will be responsible for taking orders and delivering food and beverages to our guests, providing an excellent overall guest experience.

• Provide excellent customer service.
• Welcome and greet all guests according to hotel standards.
• Maintain direct and frequent contact with guests, especially during key moments of their stay, such as breakfast, lunch, dinner, and any events or meetings (banquets, coffee breaks, etc.).
• Demonstrate excellent knowledge of regular guests, paying attention to their preferences.
• Know and offer the different products and services available in the hotel restaurant.
• Review daily specials and menu changes with the corresponding Food & Beverage team.
• Manage restaurant reservations.
• Communicate effectively with kitchen staff to ensure orders are correct and delivered on time.
• Set up and clean restaurant tables and meeting rooms as needed.
• Comply with procedures related to food preparation, quality, and service according to brand standards.
• Deliver checks and collect payment from guests, using the point-of-sale system, handling cash, and processing credit and debit cards.
• Identify opportunities to increase Food & Beverage revenue through upselling.
• Ensure all Food & Beverage outlets are clean, organized, and ready to receive guests.
• Comply with all relevant health and safety regulations and guest service standards.