SpainJobs.io

Assistant Front Office Manager

On-site in Vitoria-Gasteiz·Added 3 days ago

NH Hotels (Minor Hotels)

75 open roles

Apply

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Vitoria-Gasteiz

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

This job was automatically translated to English,.

The role

As an Assistant Front Office Manager, you will support the Front Office Manager in managing reception operations and in the daily supervision of staff. This role involves striving to continuously improve guest and team member satisfaction and to maximize the department's financial performance.

What you'll do

  • Direct and coordinate the department, applying service and quality standards.
  • Manage and address guest concerns, always striving to exceed their expectations.
  • Collaborate on overseeing and controlling the department budget, ensuring positive results and implementing changes when necessary.
  • Collaborate on preparing the monthly revenue forecast.
  • Review and supervise the correct application of upselling and cross-selling policies within the reception team.
  • Ensure that team members have up-to-date knowledge of the hotel's products, services, rates, and policies, as well as local areas, and receive ongoing training to learn and understand policies and practices.
  • Communicate and convey a consistent message about the objectives and expected results of the Front Office, as well as crucial hotel information.

description

Thinking about a new professional challenge at Minor Hotels Europe & Americas?

Requirements

What we're looking for

  • At least 2-3 years of experience in a hotel Front Office, preferably in a hotel of similar size and complexity.
  • Bachelor's or associate's degree in Hotel Management or equivalent.
  • Excellent command of the local language and a high level of English.
  • Practical knowledge of various software programs (Microsoft Office, TMS, etc.) and reception systems. Knowledge of revenue management principles and commercial policies.

Pay & benefits

What you'll get

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

  • Global experience - a diversity of 150 different nationalities.
  • Professional development opportunities full of national and international challenges.
  • A wide range of training programs to enhance skills.
  • Wellness initiatives, including flexible working conditions.
  • Employee recognition programs, such as our "Memorable Dates".
  • The chance to make a difference through our sustainability program and volunteering initiatives.
  • Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry
Hotels
Founded
1978
Employees
10,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Marbella and 8 more
Website
nh-hotels.com

Good to know if you are moving

  • NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
  • The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
  • Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
  • The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
  • NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

Additional information

Remember to keep your profile updated, as the more information you provide, the better, and do not forget that there are three requirements that must be met to apply for an internal vacancy:

- At least 1 year of experience in your current position.

- Your last TFY must be at least a «Well Done».

- Inform your manager that you are applying for a specific internal vacancy.

All open roles at NH Hotels (Minor Hotels)

More jobs like this

or browse Mid-level·Hotels & Hospitality·Hotels

WhatsApp

More jobs from NH Hotels (Minor Hotels)

Related Jobs