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Call Center Operator

On-site in Cerdanyola del Vallès·Added 5 days ago (last checked 13 Oct)

OCA Global

134 open roles

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Overview

Work mode: On-site, Cerdanyola del Vallès
Hours: Rotating shifts
Languages: Catalan

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Excellent oral and written communication skills.
Customer orientation, listening skills, and a problem-solving attitude.
Good command of IT tools and call management systems.
Ability to work in a team and adapt to different procedures.
Residency near Sant Cugat del Vallès or availability to commute to the workplace.
Availability to work in rotating shifts between 8:00 and 20:00 h is essential.

Nice to have

Experience in commercial telephone assistance, appointment setting, or incident management.
Knowledge of CRM tools and contact center platforms.
Knowledge of Catalan.
Experience in the service, inspection, certification, or consultancy sectors.

Pay & benefits

What you'll get

Joining an international company: You will be part of a consolidated group that is a benchmark in its sector.
Professional development: Initial and continuous training to facilitate your adaptation and growth toward a commercial role.
Collaborative environment: You will work alongside a professional, close-knit team oriented toward service quality.

The role

At OCA Global, a leading international group in inspection, testing, certification, and consultancy, we are looking for a Call Center Teleoperator to join our team in Sant Cugat del Vallès. If you have communication skills, a customer orientation, and are interested in developing yourself in a professional and dynamic environment, this opportunity is for you!

What you'll do

Telephone assistance: Manage incoming and outgoing calls from clients and users, offering professional, clear, and friendly service.
Query management: Resolve doubts, provide information about services, and refer requests to the corresponding department when necessary.
Request follow-up: Correctly register information in internal tools and systems, performing follow-up on each management task.
Service quality: Comply with service protocols, established objectives, and the company's quality standards.

Hiring process

3 steps1 interviewa task to do

Application
Video questions
In your own time · Not every role
Asynchronous recorded answers, requested only when the vacancy requires them.
Interview
With a recruiter specialised in your area
You pick the interview slot that suits your availability.
Predictive Index
Online test · Not every role
A short profile assessment; not mandatory but can help you stand out.

Response time varies by position, but every applicant receives an answer.
Every vacancy has a direct chat with OCA Global recruiters.
Candidates rate the process afterwards, whether or not selected.

About OCA Global

OCA Global is a multinational company specializing in inspection, certification, and testing services across a wide range of industries including industrial, construction, energy, and technology sectors. With a global workforce of thousands of employees, the company operates in over 60 countries, providing services such as quality assurance, risk prevention, and regulatory compliance. Their services span from technical inspections of pressure equipment and welding to ISO management system audits and IT scheme audits.

In Spain, OCA Global has a significant presence with offices in Sant Cugat del Vallès (Barcelona) and other locations, offering a wide range of roles from technical inspectors and auditors to IT administrators and Salesforce developers. The company is known for its strong focus on training and development, offering internships and junior positions, making it an attractive option for international professionals looking to start or advance their careers in the certification and inspection industry in Spain.

Industry: Inspection
Founded: 1996
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Sant Cugat del Vallès and 10 more
Website: ocaglobal.com

Good to know if you are moving

OCA Global offers a structured training path with many junior and internship positions, ideal for international professionals entering the Spanish job market.
The company operates in over 60 countries, providing opportunities for international mobility and a diverse, multicultural work environment.
Many roles require Spanish language proficiency, but there are also technical and IT positions (e.g., Salesforce developer) where English may be sufficient.
The company provides formal training and certification pathways in areas like ISO management systems and technical inspections, valuable for career development.
Spain offices are located in several cities including Barcelona, Madrid, and Andalusia, offering positions across the country.

In their own words

About the company & team

At OCA Global, we are an international group specialized in inspection, testing, certification, and consultancy. We work to guarantee the quality, safety, and sustainability of our clients' facilities, equipment, materials, and assets.

🔗 Learn more about us at www.ocaglobal.com.

📩 Are you interested in this opportunity?
Send your application and we will analyze your profile. We would love to meet you and explore your professional future with us!

All open roles at OCA Global