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Telephone Agent

On-site in Madrid·Full-time·Added 3 days ago (last checked 4 Nov)

Agency

Marlex Staffing

1034 open roles

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Our summary

Hours: 35 hours a week
Work mode: On-site, Madrid
Contract: Full-time
Education: Higher vocational training (FP Grado Superior)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Completed Higher Degree
At least 1 year of experience in customer service within the consumer sector.
Previous experience of at least one year in customer service within the consumer sector (utilities, insurance, telecommunications, etc.), preferably in roles involving the handling of inquiries and claims.
High capacity for the simultaneous use of various IT tools (Microsoft Office 365, Salesforce, Vonage, Calabrio).

Nice to have

Interest and specific knowledge of consumer affairs and the legal area will be positively valued.

Pay & benefits

What you'll get

Competitive salary in accordance with the responsibilities of the position.

The role

At MARLEX, we are looking for you! We are collaborating with an important company in the publishing sector that needs to hire a Teleoperator Agent, in Madrid. If you are looking for professional development and a new challenge, this is your opportunity!

What you'll do

Resolve inquiries and offer assistance both in person and through remote channels, such as telephone, email, or other digital tools.
Provide partners with detailed information regarding their rights and responsibilities in consumer situations.
Explain regulations and rights affecting consumers in a clear and accessible manner, ensuring that partners understand their options and responsibilities.
Facilitate the process of submitting claims and complaints for partners, providing them with the necessary tools and information so they can exercise their rights.
Receive, register, and organize the documentation necessary to process claims and complaints, ensuring that cases are processed efficiently.
Detect trends or recurring problems affecting partners and consumers and inform the appropriate team to initiate other internal activities.
Participate in internal training activities to ensure and update knowledge.
Communicate relevant information to partners regarding campaigns, collective purchases, negotiated advantages, or other information that may be of interest to them.

How you'll work

Workplace: San Blas
35-hour work week. Monday to Thursday from 10:00 to 18:00 and Friday from 9:00 to 14:00.

About Marlex Staffing

Marlex Staffing is a staffing and recruitment agency operating in Spain, specializing in connecting industrial and agricultural professionals with employers across the country. The company focuses on placing workers in roles such as logistics, manufacturing, agricultural transport, and technical maintenance, serving as a bridge between job seekers and companies in sectors like food production, industrial manufacturing, and agricultural services.

With its headquarters in Vic, Catalonia, Marlex Staffing has a strong presence across Spain, particularly in industrial and agricultural hubs. For international professionals, the agency offers an entry point into the Spanish labor market, with roles that often require Spanish language skills and a willingness to work in hands-on, operational environments. The company's work culture is practical and field-oriented, reflecting the blue-collar nature of the positions it fills, and it is a relevant option for those seeking immediate employment in Spain's industrial and agricultural sectors.