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Auto Claims Teleoperator

On-site in Madrid·Full-time·Added yesterday (last checked 4 Nov)

Agency

Randstad España

6108 open roles

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Our summary

Salary: €18,000 a year
About €1,370 a month after tax.
Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Fixed-term, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of one year of experience in customer service, administrative management, or as an operator (preferably in high-activity environments).
Knowledge of the Auto Insurance sector: Familiarity with concepts such as claims, policies, coverage, or appraisal processes (both in-person and video-appraisal).
Fluent use of office tools (especially Excel) and agility in learning new management software.

Skills: Excellent verbal and written communication skills, empathy, and customer orientation.

Pay & benefits

What you'll get

Salary: 18,000 gross per year.

The role

Do you have experience as a teleoperator in the automotive sector?

The main mission will be to provide telephone support to policyholders of one of the leading companies in the sector, ensuring the highest standards of quality and response times, and providing real-time updates on the status of the claim.

What you'll do

Answering calls from policyholders in the Auto Line.
Daily use of internal platforms and data management tools to ensure the correct flow of information.

How you'll work

-100% on-site work

Work center located in La Castellana
Schedule: Monday to Friday from 09:00 to 18:00 h.
Contract duration 6 months

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.