Implementation Manager, German Speaking

• 2+ years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field.
• The technical confidence to understand our software in full.
• Native or near-native German.
• Excellent verbal and written communication skills.
• The ability to explain complex concepts in a concrete, easy-to-understand way.
• Strong organisational skills and attention to detail.
• You learn fast and can keep up in a fast-growing environment.
• The ability to prioritise and multitask across clients and colleagues.

• Experience in the fintech industry.

• Recharge properly - 30 days of paid holiday
• Change the view - a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona
• Win together, celebrate together - regular team-wide events that are actually worth showing up to
• Covered, properly - additional medical care
• Stay in the game - a sports card, fully funded, for the gym, classes, or your sport of choice
• Commute easily - a monthly travel allowance that covers getting to and from the office
• Use what you build - hands-on access to the actual product you're hiring people to help build

You will get new customers live on Payhawk and help them get more value from it over time, from onboarding and setup through to adoption and retention.

• Lead onboarding for new customers: understand their needs, configure their Payhawk accounts and deliver tailored training.
• Build and run a tailored project plan for each customer, so implementation is smooth, on time and in line with SLAs, while you manage both external and internal stakeholders.
• Make sure new customers see the value of Payhawk quickly, by maximising adoption during implementation and aligning the setup with their business needs.
• Use product data and insights to find ways to optimise customer setups and use cases, so customers keep getting more value from Payhawk.
• Help customers scale their use of Payhawk as their business grows or their needs change, with expert guidance when they adjust their setup or adopt new features.
• Act as a trusted advisor, helping customers align Payhawk's capabilities with their internal processes to reach the outcomes they want.
• Contribute to retention by driving high contract utilisation, product adoption and overall customer satisfaction.
• Collect customer feedback on product improvements and feature requests, and share it with the Product teams.
• Find and propose process improvements that make onboarding and adoption better.
• Hand off qualified upsell opportunities you spot with customers to Account Executives.
• Work closely with cross-functional teams to stay aligned and deliver the most value to customers.