Customer Experience Agent

• You communicate with empathy and clarity, even in complex situations.

• You have a vocation for service and you like to generate good experiences in every interaction.

• You are decisive, proactive, and adapt well to dynamic environments.

• You organize yourself well, care about detail, and know how to prioritize.

What you like / what moves you

• You are interested in technology (especially hardware) or have an affinity for this world.

• You feel curiosity about innovation and the impact of artificial intelligence on the customer experience.

• You are motivated to learn, improve, and build alongside your team; you want to continue developing and growing professionally.

What we value

• Experience in customer service (especially telephone and/or written).

• Possession of training related to IT/technology.

• The ability to interact in other languages will be very positively valued.

• Availability to work in a hybrid model.

Are you passionate about helping people, solving problems, and creating memorable experiences? Join PcComponentes as a Customer Experience Agent

Do you enjoy understanding customer needs and finding agile, clear, and effective solutions? Are you motivated to be part of a team where every interaction counts and where technology, empathy, and continuous improvement are key to offering excellent service?

At PcComponentes, we are looking to hire a Customer Experience Agent to help us continue building a simple, human, and decisive customer experience that is aligned with our brand commitments.

You will be a key piece in the relationship with our customers, accompanying them before, during, and after their purchase, resolving their doubts and issues, anticipating their needs, and contributing to ensuring that every contact with PcComponentes reinforces their trust in us.

Your mission will be to ensure that every interaction with the customer is simple, agile, human, and valuable, guaranteeing a complete and satisfactory solution through the optimized use of all available tools, technologies, and interlocutors.

Additionally, you will have an active role in anticipating needs, proactively following up on each case, and building solid relationships that strengthen customer trust in PcComponentes.

You will also be a fundamental voice within the organization: you will detect patterns, obstacles, frustrations, and opportunities from direct contact with customers, systematically reporting any deficiency to transform it into real improvements in service, processes, and the overall experience.

• You will be a key piece in our customers' experience, accompanying them at every moment and ensuring that every interaction counts 👇

• You will be on the front line

• You will handle inquiries through calls, email, chat, and web requests, offering agile, clear, and useful responses.

• You will be the point of reference for the customer before, during, and after their purchase.

• You will help make decisions

• You will advise customers to find the best technological solution according to their needs (gaming, professional, or personal use).

• You will translate the technical into the easy, providing value in every recommendation.

You will make everything flow

• You will follow up on inquiries and incidents, ensuring that nothing goes unanswered.

• You will keep the customer informed at all times, generating trust and peace of mind.

You will resolve with impact

• You will manage incidents from start to finish, relying on internal tools and teams to provide complete solutions.

• You will seek not only to close cases, but to do it well and right the first time.

You will build relationships

• You will turn every interaction into an opportunity for loyalty, offering close, professional attention aligned with the PcComponentes experience.

• Here you won't just assist customers: you will create experiences that make a difference.