Customer Care Advisor - Grupo Pikolinos
The role involves providing exceptional B2C customer support via chat, email, and phone. It offers a comprehensive benefits package including health programs and office amenities.
The English-language job board for Spain
87,000+ live jobsOn-site in Elche·Full-time·Added 2 months ago
Full-time
Per the ad.
Have the right to work in Spain
Pikolinos doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Elche
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
This job was automatically translated to English.
A person with the Pikolinos Group attitude.
Someone eager to make a mark, who brings positive energy and spreads smiles that can change someone's day.
If you are passionate about this field and also have knowledge of costs, margins, and inventories, this position can be a great opportunity to enjoy your work.
You will use it to turn data into recommendations that support decision-making.
With an advanced level of English.
We need you to be able to communicate fluently in English with our international suppliers.
We will accompany you from day one with an initial training plan that will make your landing easier.
In addition, you will enjoy:
Monday to Friday schedule with flexible start and end times.
Health program with in-company psychologist
Free health insurance after 3 years on the team
Wellness corner to stretch and work more comfortably
Fresh fruit and nuts every morning
Subsidized catering every day
Free shoes Pikolinos or Martinelli
Special discounts for you, your family, and friends
Additional perks for being part of the team.
We care about you feeling good, enjoying your day-to-day, and growing with us.
We are looking for someone to join our team as a Purchasing Analyst. Their mission will be to analyze, control, and monitor purchases of finished products, providing reliable information for decision-making.
They will also ensure compliance with negotiated conditions with suppliers and contribute to the continuous improvement of the area through data analysis and process automation.
These will be the functions that will fill your agenda:
Keep the cost structure of finished products up to date and ensure its reliability.
Analyze the evolution of costs, margins, and average prices, identifying optimization opportunities.
Detect deviations and propose corrective actions.
Prepare the economic information needed for pricing meetings and decision-making processes.
Analyze profitability by model, product family, supplier, and country of origin.
Prepare simulations and economic analyses to support decision-making.
Evaluate the impact of variables such as tariffs, exchange rates, or raw materials on the business.
Monitor discounts and economic agreements with suppliers.
Ensure the correct application of negotiated commercial conditions.
Provide analytical and economic support to negotiation processes.
Develop and maintain dashboards, reports, and key performance indicators (KPIs) for the Purchasing area.
Ensure the quality, consistency, and availability of the information used in analyses.
Analyze the evolution of costs, margins, inventories, and profitability to identify improvement opportunities.
Apply Business Intelligence, automation, and Artificial Intelligence solutions to optimize data analysis and support decision-making.
Perform economic valuation of stock in hubs and other logistics centers.
Analyze the impact of inventory on purchase costs, margins, and profitability.
Automate processes and reports using analytical tools and digital solutions.
Optimize databases, information models, and analysis tools.
Participate in continuous improvement, automation, and digitalization projects for the Purchasing area.
Pikolinos is a Spanish footwear brand that designs, manufactures, and retails its own collections. The company operates a vertically integrated model, from product design and manufacturing to a network of branded retail stores across Spain, and is part of Grupo Pikolinos, a diversified group that also includes the Sesame Time staffing agency. The brand is known for its leather footwear, combining Mediterranean craftsmanship with contemporary design, and it has a significant presence in the Spanish retail market.
For international professionals, Pikolinos offers a chance to join a well-established Spanish company with a strong local retail footprint. The company's operations are primarily in Spanish, and its retail roles are customer-facing, making Spanish language skills essential for most positions. While the company is a recognized player in the Spanish footwear sector, its international brand recognition is moderate, and opportunities for non-Spanish speakers may be limited to corporate or back-office functions.
What do you need to know about us before applying for this offer?
Grupo Pikolinos is more than a footwear company: we are a team of people who live by our brand values and reflect them in everything we do.
Through the designs of Pikolinos and Martinelli, committed to artisanal quality and sustainability, we have reached a presence in more than 50 countries and become a team of more than 800 people.
We work to create products that convey comfort, authenticity, and a very unique way of seeing life: "Life is intense, get comfy and enjoy it step by step."
We believe that the best arises when people can be themselves. That is why our selection process guarantees equal opportunity, regardless of race, origin, ideology, religion, sex, nationality, age, sexual orientation, gender identity, disability, or any other personal or social condition.
or browse Junior·Fashion & Luxury·Spanish Brands·Valencian Community·Fashion and Footwear