Customer Care Technician
This role supervises and supports the customer care team across various segments. It offers a permanent contract within a major theme park resort.
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Per the ad.
Have the right to work in Spain
PortAventura World doesn't mention sponsorship in the ad.
Work on-site in Vila-seca
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
Vocational training (FP Grado Medio)
“- Estudiante o grado superior/medio finalizado en Ingenierías informáticas y/o tecnologías de la información en general.” — per the ad.
This job was automatically translated to English.
Education:
Required:
- Student or completed higher/middle degree in Computer Engineering and/or information technologies in general.
- Intermediate IT level (Office environment).
- Intermediate English. Other languages are valuable.
- B1/ Driver's License.
- Studies in tourism and digitalization are valuable.
Permanent contract.
If you like excitement, are enthusiastic, dynamic, and feel passion for the customer, we offer you the possibility to grow and develop professionally in a leading company in the tourism and entertainment sector.
We are committed from a social, environmental, and good governance standpoint. Therefore, we promote healthy habit programs, benefits, and training for our team, and we have a firm commitment to diversity, equity, and inclusion...
If you know what "put your hands up on the roller coaster" means, this job is for you.
- Participate in the analysis of the area's procedures and operations and provide proposals for improvement and development.
- Drive the digitalization, automation, and optimization of processes and projects, identifying improvement opportunities through the use of new technologies and digital tools.
- Use and explore generative Artificial Intelligence solutions and specialized assistants, such as Claude and other AI tools, to optimize tasks, analyze information, generate documentation, resolve incidents, and improve efficiency in the development and monitoring of projects.
- Ability to read and interpret code and programming logic (functions, abstraction, encapsulation) that supports the tools and automation used daily for distribution management. Basic knowledge of relational databases will be valued, including queries, joins, and table structures, to allow for understanding how the data used in said tools is generated, processed, and updated.
- Apply technological tools and environments, such as Visual Studio Code and other development and automation solutions, to support the implementation and improvement of processes and digital solutions.
- Management of rates, offers, and promotional codes for marketing campaigns.
- Updating content on sales platforms.
- Maintenance of negotiation conditions in the different systems.
- Review prices and restrictions through the different distribution platforms.
- Resolve inquiries and incidents received in the quality inbox.
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
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