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Customer Care Technician

On-site in Vila-seca·Added 2 days ago

PortAventura World

5 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Vila-seca
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación Media, FP II, TEAT en atención al cliente o relacionado con el Turismo o Diplomatura en Turismo.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

- Provide a minimum of 1 year of experience in the development of similar functions. Experience working in companies within the tourism sector or within the company is valued.

Technical skills:

- An organized, autonomous, proactive, and results-oriented person, with the ability to work in a team and adapt to dynamic environments.

- Analytical capacity and attention to detail to evaluate quality, analyze results, and identify opportunities for improvement.

- Orientation toward continuous improvement and the ability to define and monitor action plans.

- Communication skills and the ability to provide clear, constructive, and actionable feedback.

- Ease in transmitting knowledge in a practical way and delivering training on products, systems, processes, and skills.

Nice to have

- User-level IT skills (Office Environment) are valued. Knowledge of IT in systems, Opera / Galaxy / SalesForce.

Education & certifications

- Secondary Education, Vocational Training (FP II), TEAT in customer service or related to Tourism, or a Diploma in Tourism.

Languages

- Spanish, French, and English (high level) are indispensable requirements.

The role

What you'll do

Supervise, coordinate, and provide operational and motivational support to the team of managers, being responsible for the correct development of their activity across all assigned channels and segments (B2C, B2B, Club, Groups), as well as in the management of hotel reservations, ticket sales, and products associated with the resort.

Ensure the application of established procedures and standards, aligning daily operations with the guidelines of the Department and the Area Manager, with the objective of guaranteeing excellent customer service, correct administrative and commercial management, and compliance with defined KPIs and SLAs.

How you'll work

Permanent contract.

About PortAventura World

PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.

For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.

Industry: Theme Park
Founded: 1995
Employees: 1,000–5,000
Headquarters: Vila-seca, Spain
In Spain: Vila-seca, Salou
Website: portaventuraworld.com

Good to know if you are moving

The company is headquartered in Spain, so no international relocation is needed for a role at the main resort.
Spanish language skills are highly beneficial for most guest-facing and operational roles.
The resort is located in a coastal area, offering a lifestyle that combines tourism and hospitality work.
The company operates year-round, with peak seasons during summer and holidays.
Roles span hospitality, operations, and entertainment, offering a variety of career paths.

All open roles at PortAventura World