Customer Care Technician
This role supervises and supports the customer care team across various segments. It offers a permanent contract within a major theme park resort.
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87,000+ live jobsOn-site in Tarragona·Added 23 days ago
25 open roles
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Tarragona
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
Higher vocational training (FP Grado Superior)
“CFGS en estudios relacionados o Grado en Ingeniería.” — per the ad.
This job was automatically translated to English.
Education:
Higher Vocational Training (CFGS) in related studies or a Degree in Engineering.
Knowledge of computerized Facilities Management systems.
Proficiency in IT tools at a user level (Word, Excel, MS Project, CAD or similar).
Intermediate level of English, spoken and written.
Experience:
Minimum 3 years of experience in similar positions (essential).
Project management and knowledge in the development and maintenance of facilities.
Valuable: experience in hotel environments or large-scale formats (resorts, theme parks, hospitality).
A stable project within the Technical Services area with a direct impact on the operations and guest experience of PortAventura World Hotels, in a dynamic, demanding environment oriented toward technical excellence and continuous improvement.
Supervise and execute the preventive and corrective maintenance of hotel facilities and swimming pools.
Correctly manage and prioritize technical incidents, ensuring compliance with the established order of urgency.
Monitor maintenance requests generated by the assigned areas and report to the Manager those that require additional resources.
Coordinate with the Maintenance and Operations departments and with the internal client (Hotel Management).
Specify materials and construction executions in accordance with applicable regulations.
Make technical proposals aimed at improving service efficiency by leveraging new technologies and trends.
Plan and execute corrective plans derived from audits.
Manage and select materials and services necessary for operations.
Collaborate in the administration of the area's database systems: authorizations, reviews, certifications, energy consumption, inventories, analytics, etc.
Participate in the department's on-call roster.
Coordinate and control the correct execution of work by external contractors, guaranteeing a rational use of resources.
Plan, organize, and control the budgets of the area of responsibility.
Integrate Risk Prevention and Environmental policies into daily operations.
Ensure compliance with Health and Safety regulations and applicable legal regulations, and promote good environmental practices.
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
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