Customer Care Technician
PortAventura World6d ago
This role supervises and supports the customer care team across various segments. It offers a permanent contract within a major theme park resort.
Vila-secaFluent Spanish
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Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
PortAventura World doesn't mention sponsorship in the ad.
Work on-site in Tarragona
No relocation package mentioned.
University degree
“- Grado Ingeniería Informática o Ingeniería Informática de Gestión.” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
Education:
- Degree in Computer Engineering or Management Computer Engineering. In the case of internal promotion, a Higher Level Vocational Training Certificate (CFGS) in the professional family of informatics and communications will also be valued.
- Knowledge of English at a technical level.
- Highly valued, knowledge of programming languages.
- Highly valued, knowledge of databases.
Experience:
- Valuable: 1 year or more in the performance of similar functions.
Pay & benefits
What you'll get
Permanent contract within the Technology and Data Department in the Information Systems Area.
If you like excitement, are enthusiastic, dynamic, and feel passion for the customer, join our team. We offer you the possibility to grow and develop professionally in a leading company in the tourism sector, with 3 parks, 10 hotels, and a convention center. A project committed from a social, environmental, and good governance standpoint. For this reason, we promote health, benefits, and training programs for our team and have a firm commitment to diversity, equity, and inclusion.
The role
The main mission of this role is to maintain and control the Company's information systems, in accordance with the procedures and lines of action previously defined by the Area Coordinator, in order to guarantee their correct functioning, provide support and maintenance to the information systems, and constantly improve them.
What you'll do
Among the main functions, we highlight:
- Execute the development of internal applications.
- Assist application users.
- Perform maintenance of the applications.
- Execute user administration.
- Schedule task loads.
- Design and create support manuals for the applications.
- Design and implement automations for repetitive tasks within the area.
- Coordinate and work jointly with the other Departments of the Company.
About PortAventura World
PortAventura World is a leading entertainment and resort destination in Southern Europe, operating a portfolio of theme parks, hotels, and a convention center in the Costa Daurada region of Spain. The company manages several distinct attractions, including PortAventura Park, Ferrari Land, and Caribe Aquatic Park, alongside multiple themed hotels, making it one of the largest resort complexes in Europe. As part of the global entertainment and hospitality industry, it attracts millions of visitors annually and employs a significant workforce across its operations.
For international professionals, PortAventura World offers a dynamic work environment in a major Spanish tourism hub. The company's Spain presence is its core, with its headquarters and main operations located in Vila-seca, near Salou and Tarragona. The work culture is rooted in the hospitality and entertainment sector, and the company hires internationally for roles in engineering, operations, and guest services, making it a relevant employer for those looking to build a career in Spain's tourism industry.
- Industry
- Theme Park
- Founded
- 1995
- Employees
- 1,000–5,000
- Headquarters
- Vila-seca, Spain
- In Spain
- Vila-seca, Salou
- Website
- portaventuraworld.com
Good to know if you are moving
- The company is headquartered in Spain, so no international relocation is needed for a role at the main resort.
- Spanish language skills are highly beneficial for most guest-facing and operational roles.
- The resort is located in a coastal area, offering a lifestyle that combines tourism and hospitality work.
- The company operates year-round, with peak seasons during summer and holidays.
- Roles span hospitality, operations, and entertainment, offering a variety of career paths.
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