Hotel Manager

Education:

Required:

- University Degree in Hospitality and/or Tourism.

- Demonstrated experience in Team Management.

- English, spoken and written.

Experience:

Required:

- Proven experience in management positions in 4 – 5 star hotels for at least 3 years.

- Minimum of 3 years of experience in Accommodation or F&B Management positions

Specific knowledge:

- Demonstrated experience in Team Management.

- Knowledge of PMS, GMAO, and SAP computer systems.

- Office suite, medium/high level.

- Knowledge and monitoring of occupational risks and emergency/self-protection plans.

- Knowledge of current legal regulations applied to hotels.

Valuable:

- Complementary training in Business Management Postgrad / Master

- Second language

Permanent contract.

If you like excitement, are enthusiastic, dynamic, and feel passion for the customer, we offer you the possibility to grow and develop professionally in a leading company in the tourism and entertainment sector.

We are committed from a social, environmental, and good governance standpoint. Therefore, we promote healthy habit programs, benefits, and training for our team, and we have a firm commitment to diversity, equity, and inclusion...

If you know what "put your hands up on the roller coaster" means, this job is for you.

Are you passionate about the hotel world and ready to take on the management of a hotel and act as its main host?

At PortAventura World, we are looking for a Hotel Manager with leadership capacity and a strong commitment to excellence in the guest experience.

Main responsibilities

A position focused on operations, ensuring SLAs and SOPs, public relations with guests, and team supervision, with the following details:

• Lead hotel operations, coordinating the Reception, Housekeeping, Animation, F&B, and Maintenance areas, in collaboration with corporate management, and guaranteeing compliance with the company's quality standards and guest satisfaction.

• Lead the development and growth of teams and their managers.

• Manage operating costs, ensuring the expense and personnel budget, and defining action plans in the event of possible deviations.

• Act as the main point of reference for the hotel to guests, managing relevant incidents and supervising reputation and customer experience indicators (GRI, NPS, Google, TripAdvisor, and Booking).

• Direct teams of between 60 and 80 professionals, with between 4 and 6 direct reports, driving a positive, competitive work environment focused on continuous improvement.