Club Office Operator (Customer Service Administrator)

Education:

Required:

- Intermediate Education. Vocational Training (FP II), TEAT, or a Diploma in Tourism.

- IT skills at a user level (Office Environment).

- High level of spoken and written Spanish.

- High level of Catalan and French

Valuable:

Experience:

Required:

- We value providing a minimum of 1 year of experience in performing similar functions.

- We value work in companies within the tourism sector or within the Company

Permanent seasonal contract

If you love excitement, are enthusiastic, dynamic, and feel passion for the customer, join our team. We offer you the possibility to grow and develop professionally in a leading company in the tourism sector, with 3 parks, 10 hotels, and a convention center. A project committed from a social, environmental, and good governance standpoint. For this reason, we promote health, benefits, and training programs for our team and have a firm commitment to diversity, equity, and inclusion, being part of a company that holds b-corp certification.

- In-person and telephone customer service for current and potential PortAventura Club members, providing complete information regarding products, advantages, conditions, registration, renewal, and cancellation processes.

- Conveying to the customer the image, values, and vision of PortAventura as a Company.

- Comprehensive management of registrations, renewals, cancellations, modifications, and the issuance of new Club cards.

- Management of complaints, incidents, and suggestions related to the Club, escalating those requiring intervention or process improvement to the manager.

- Execution of Outbound campaigns (member recovery, renewals, promotional campaigns, data updates, surveys, etc.).

- Maintenance of an updated member database, following established quality protocols.

- Assistance and resolution of inquiries regarding benefits, discounts, and conditions associated with the Club card.

- Support for events, kit deliveries, special collections, or other specific Club actions.

- Anticipating customer needs, maintaining positive, polite, and correct communication with the customer.

- Actively participating in the improvement of systems and procedures.

- Following the instructions set by the Supervisor, Front Office area, and Specialists in order to achieve the unit's objectives.

- Following up on cases and incidents that have occurred, as well as proposing solutions to them.

- Supporting the area in the functions assigned to it.

- Grouping all information, protocols, and manuals into a consultation “Book”.