Customer Service Back Office Agent
Bosch5d ago
This role manages back-office operations for a motorcycle fleet repair network. You will track vehicle repairs, verify data accuracy, and monitor timelines.
BarcelonaNo Spanish needed
The English-language job board for Spain
87,000+ live jobsOverview
- Salary
- €9.72 an hour
- Work mode
- Hybrid, Vigo
- Contract
- Permanent contract, full-time hours
- Hours
- Monday to Friday
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Portuguese language level: C2, bilingual (essential).
- Previous experience in Customer Service, both via telephone and in person.
- Experience in the automotive sector, dealerships, workshops, or related services is valued.
- Excellent communication skills and customer focus.
- Medium-high level of proficiency with IT tools.
- Residency in the province of Pontevedra is essential to be eligible for the hybrid modality of the position.
Pay & benefits
What you'll get
✅ Initial 6-month contract through an ETT (Temporary Employment Agency), with consideration for permanent incorporation into the Bosch workforce upon completion of the contract
✅ Full-time schedule of 39 hours per week.
✅ Monday to Friday schedule: 10:00h to 18:30h
✅ Local holidays are worked.
✅Work modality is hybrid: 3 days per month of in-person work at our Vigo center and the rest of the working day via teleworking
✅ Salary: €9.72 gross /hour according to the Contact Center Agreement
✅ Language bonus €130.95 gross/month (for a 39-hour weekly schedule).
✅ Teleworking bonus of €1.34 per remote working day.
The role
Do you have experience in Customer Service? Do you speak Portuguese? And if you are also passionate about the automotive world... this opportunity is for you!
At Bosch Service Solutions, we are looking for people to join an international project, providing support to the Portuguese market for a renowned company in the automotive sector.
What you'll do
- Customer service for the Portuguese market
- Management and follow-up of inquiries and incidents.
- Processing of requests related to contracts and billing.
- Claims management and follow-up of each case.
- Recording information in the service's internal tools.
At Bosch, we actively promote a diverse and inclusive work environment, where all people are valued, respected, and have the same opportunities for professional development and growth.
What will your mission be?
Your day-to-day will consist of handling inquiries, following up on requests, and assisting customers in the Portuguese market with various service-related tasks.
Hiring process
2 steps1 interviewa task to do2–6 weeks in all
Online application
Screening
Interviews
One or more interviews, by video or onsite.
Assessments or case studies
Not every role
For some roles: technical assessments, coding tasks, case studies or presentations.
- Feedback after screening usually arrives within 1-3 weeks.
- Interviews are held in the language of the job posting.
- The recruiter shares assessment details in advance.
Hiring process
📝 Phase 1. Initial contact
Our Recruitment team or one of our partner companies (ETT) will contact you to resolve doubts and provide you with any details you need regarding the position
📞 Phase 2. Interview and language assessment
We will conduct an online interview and a validation of your Portuguese level
🎓 Phase 3. In-person Technical Selection
If you pass the previous phase, you will participate in an in-person Technical Selection at our Vigo offices.
We have two dates available:
📅 October 26, 2026 - 30/10/2026
📅 November 09, 2026 - 13/11/2026
The Technical Selection lasts 5 working days, from 10:30 to 15:30 hours, and attendance at all sessions is essential.
🚀 Phase 4. In-person onboarding (November 2 and 16, 2026)
Do you identify with this opportunity? Don't think twice and send us your application.
We can't wait to meet you!
About Bosch
Bosch is a global engineering and technology company headquartered in Stuttgart, Germany, operating across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. With over 400,000 employees worldwide, Bosch is one of the world's largest automotive technology suppliers, also known for its home appliances, power tools, and industrial automation solutions. In Spain, Bosch has a significant presence with multiple facilities, including manufacturing plants and engineering centers, particularly in the automotive components sector.
Bosch Spain operates several sites, with major locations in Madrid, Barcelona, and other industrial hubs, focusing on automotive technology, manufacturing, and logistics. The company is known for its strong engineering culture, commitment to innovation, and investment in Industry 4.0 and digitalization. For international professionals, Bosch offers a multicultural work environment, opportunities for career development within a global network, and a strong emphasis on work-life balance and employee training. Many roles in Spain, especially in customer service and IT support, are open to multilingual candidates, making it an attractive employer for international talent.
- Industry
- Automotive Technology
- Founded
- 1886
- Employees
- 100,000+
- Headquarters
- Stuttgart, Germany
- In Spain
- Madrid, Barcelona
- Website
- bosch.es
Good to know if you are moving
- Bosch Spain has multiple manufacturing and engineering sites, including in Madrid, Barcelona, and Aranjuez, offering diverse roles from engineering to logistics.
- Many open positions in Spain are for international customer service and IT support roles, with languages like Polish, Greek, and Ukrainian in demand, making it accessible for non-Spanish speakers.
- Bosch is a global company with strong internal mobility, allowing employees to transfer between countries and business units.
- The company invests heavily in employee development, offering training programs and opportunities in Industry 4.0, digitalization, and engineering.
- Bosch Spain provides a stable and well-established work environment, with a strong focus on work-life balance and employee benefits.
In their own words
About the company & team
We are part of the German group Robert Bosch, although our activity goes far beyond the physical products traditionally associated with the brand. At Bosch Service Solutions, our greatest value lies in the services we provide and the solutions we develop for our customers.
We specialize in Business Process Outsourcing (BPO), helping companies from different sectors optimize their operations so they can focus on what they do best: their business.
To achieve this, we combine knowledge, innovation, and technology, working with future-oriented tools such as Robotic Process Automation (RPA) and Artificial Intelligence (AI). We collaborate with leading companies in sectors such as automotive, telecommunications, travel, tourism, or construction, as well as with other units of the Bosch Group.
In Spain, we have workplaces in Vigo, Valencia, Pamplona, Zaragoza, Alcobendas (Madrid), and Barcelona. Globally, we are part of an international organization with a presence in numerous countries and nearly 10,000 professionals.
Additional information
During the initial training and adaptation period for the position, the activity will be carried out 100% in person at our Vigo offices
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