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Collections Manager | Catalan | 25h | Permanent contract

Hybrid in Madrid·Part-time·Added yesterday (last checked 10 Nov)

Prosegur

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Our summary

Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Permanent, part-time hours
Spanish: Expected (ad in Spanish)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in collections management.
Catalan is essential.
Basic knowledge of IT tools such as Excel and CRM.
Strong communication and negotiation skills.
Empathetic, organized, and assertive person.

Nice to have

English is valuable, but not essential.

Pay & benefits

What you'll get

Permanent contract.
Working week of 25 hours per week.
Schedule from Monday to Friday.
Hybrid work modality.

The role

At Movistar Prosegur Alarmas, we combine the experience and technological capacity of Telefónica with the experience of Prosegur in the field of security.

We work to offer security solutions to our customers, combining technology, innovation, and close, high-quality service.

We want to continue growing and, to achieve this, we are looking for people with talent, commitment, and the desire to develop alongside us.

From our Collections area, we are looking to hire a Collections Manager with Catalan to help us with debt monitoring and recovery, always maintaining effective and professional communication with our customers.

What you'll do

Telephone and email contact with customers for debt monitoring and recovery.
Negotiation of payment agreements within established policies.
Registration and updating of information in the system.
Management and monitoring of administrative tasks.
Coordination with other departments to resolve incidents related to billing, customer service, etc.
Review and monitoring of payments, credits, and claims.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur