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This job advert was originally written in Spanish.
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Are you passionate about leading digital transformation and applying artificial intelligence to improve real operations? We are looking for an Innovation and Operational Transformation Manager to drive technological evolution and efficiency in our Call Center.
Lead the innovation, automation, and artificial intelligence strategy in our Call Center, made up of Customer Service, Alarm Receiving Center, and Remote Technical Support teams, driving operational efficiency, process improvement, and the technological evolution of our services.
Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.
In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.
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€110k
Blue Card threshold🇬🇧
