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Customer Service Teleoperator

Remote from Spain·Full-time·Added yesterday (last checked 6 Nov)

Prosegur

364 open roles

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Our summary

Hours: Split day (jornada partida)
Work mode: Remote from Spain
Contract: Full-time

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent seasonal contract directly with us with the possibility of conversion to an indefinite contract. This is a client who has been working with us for more than 20 years.
Full-time split shift, Monday to Friday from 10:00 to 13:00 and 15:00 to 20:00h. Availability is required to work one Saturday or Sunday per month and rotating holidays.
Salary: per collective agreement: 1428.30 for the full-time shift + INCENTIVES.
Training: from November 13th to 20th (there is no weekend training), from 15:00 to 21:00. It will be Online for the first two days, and the rest in person at our offices. €20 will be paid for each day of training once the probationary period, which is one month, has been completed.
On-site: In-person at our offices near Hospital 12 de Octubre, with excellent access by bus, Renfe, and Metro.

The role

At AVOS, PROSEGUR's BPO line, we are among the 100 best companies to work for in Spain due to our commitment to well-being, professional development, and a good working environment.

Are you looking for an environment where you can grow professionally? Are you passionate about interacting with people? If so, keep reading because we are sure the following opportunity will interest you!

We are looking for CUSTOMER SERVICE AGENTS for one of the leading insurance companies in Spain, specializing in health, life, dental, and more.

What you'll do

Handling incoming calls to address questions and inquiries, as well as offering other insurance products provided by the company.

What are we looking for? ⭐

Availability to attend the training.
Good communication skills and verbal fluency.

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur