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Software Development and CTI Director

On-site in Madrid·Added 2 months ago

Psicotec

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
Psicotec doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 8+ years of experience
Director-level role.

This job was automatically translated to English.

The role

We are selecting a Software and CTI Development Director for a major international company, during a period of growth, technological integration, and operational transformation.

The selected person will lead the evolution of the organization's software, voice, and data solutions, guaranteeing their availability, scalability, security, and integration with corporate systems.

What you'll do

Responsibilities

Define the technological architecture, the evolution roadmap, and the quality standards for software and CTI solutions.
Lead, develop, and size multidisciplinary software engineering, networking, and voice architecture teams.
Supervise the integration of communication solutions with CRM, ERP, and other corporate applications through APIs, webhooks, and microservices.
Guarantee the scalability, resilience, security, low latency, and high availability of the systems.
Drive agile working methodologies, ensuring compliance with deadlines, priorities, and quality levels.
Coordinate the resolution of critical incidents and define contingency and operational continuity plans.
Manage the relationship with technological providers and participate in the strategic decision-making of the area.

Requirements

More than 8 years of experience in software development, technological architecture, or engineering environments.
At least 5 years of experience in technical leadership positions such as Manager, Lead, Head, or Director.
Demonstrable experience in the implementation or integration of CTI solutions and technologies such as Genesys, Avaya, Asterisk, Twilio, or AWS Connect.
Advanced knowledge of VoIP, SIP, WebRTC, telephone routing, message queues, and voice systems.
Solid experience in microservices architectures, RESTful APIs, webhooks, and distributed systems.
Proficiency in one of the following backend languages: Java, Node.js, C#, or Python.
Experience managing multidisciplinary technical teams and complex projects.
Fluent English level, minimum B2/C1.

Skills

Leadership and team management.
Business vision.
Analytical capacity and resolution of critical incidents.

About Psicotec

Psicotec is an international human resources consultancy founded in 1985, offering end-to-end talent management services including executive search, talent acquisition and headhunting, candidate evaluation, training, and organizational transformation consulting. The firm reports more than 25,000 successfully resolved selection processes, over 45,000 candidates interviewed, and a team of more than 80 professionals. It was the first Spanish-speaking consultancy to obtain ISO 10667 certification for assessment practices and also holds ISO 9001 certification.

In Spain, Psicotec operates its own offices in Madrid, Barcelona and Valencia, and through its membership in the ENEX executive search network it is present in more than 40 countries worldwide. Its careers portal publishes openings across multiple Spanish cities — including hybrid and remote positions — spanning client sectors such as industry, energy, finance, and contact center/BPO, making it a relevant gateway into the Spanish job market for international professionals, with its website also available in English and Portuguese.

Industry: Recruitment
Website: psicotec.es

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