General Manager North

What are we looking for in you? 🔍

• You have experience leading teams and operations, ideally in growth environments and with responsibility for business results.

• You have had exposure to or responsibility for P&L, profit and loss, revenue, margins, or operational efficiency.

• You have a business vision and feel comfortable making decisions and taking ownership of a territory's results.

• You are an analytical person, capable of working with KPIs and data to understand what is happening, detect opportunities, and make decisions.

• You have the capacity to lead large teams, develop talent, and generate an environment of trust, high standards, and autonomy.

• You are a close and empathetic person, with the ability to lead from the field and understand the needs of different teams.

• You are interested in the care sector and social impact, and you share Qida's vision of transforming home care.

• You have an affinity for technology and artificial intelligence as tools to improve processes, operations, and decision-making.

• You have a continuous improvement mindset: when you identify a problem, you seek to understand its origin, propose solutions, and follow up on its impact.

• You have the capacity to work in high-growth, ambiguous, and changing environments, while maintaining focus on business priorities.

• And, above all, you are a good person: we believe that to care well for people, we must first care for how we work and how we relate to one another.

Are you looking for a project where you can truly grow and generate impact with what you do?

We are looking for a General Manager to lead Qida's operation in the North territory (Basque Country, Navarra, La Rioja, Cantabria)

What would your role be? 📋

As General Manager of the North territory, you will be the person responsible for leading Qida's business in the Basque Country, Navarra, La Rioja, and Cantabria, having a 360º vision of the territory: people, operations, results, and growth.

• Lead the North business: you will be responsible for the overall performance of the territory, ensuring the achievement of growth, quality, efficiency, and profitability objectives.

• Drive growth: you will define and execute, together with your team, the territory's growth strategy, working on customer acquisition, conversion, and retention, and ensuring the evolution of the main business indicators.

• Lead operations: you will guarantee the operational excellence of the territory, ensuring that services are developed according to Qida's quality standards and focusing on the experience of families and caregivers.

• Manage the P&L: you will be responsible for the economic evolution of the territory, monitoring revenue, margins, and efficiency, identifying opportunities for improvement, and making decisions to ensure business sustainability.

• Lead and develop teams: you will lead the Family Advisory, Case Coordination, and Recruitment teams, working on their development, motivation, and performance. You will be a close figure to the team and will be present in the day-to-day operation.

• Make data-driven decisions: you will analyze the territory's main KPIs to identify opportunities, anticipate problems, and define action plans that allow for improved business performance.

• Promote continuous improvement: you will identify opportunities for improvement in processes, tools, and ways of working, driving initiatives that allow for increased quality and efficiency of the operation.

• Work transversally: you will collaborate closely with Qida's central teams—Marketing, Talent, HR, Administration, Operations, and other corporate teams—to ensure the achievement of territory objectives and their alignment with the global strategy.