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Appointment Management and Customer Service Agent

Hybrid in Madrid·Part-time·Added 10 days ago

Still open when we checked on 8 Oct

Randstad España

6020 open roles

Overview

Job details

  • €9.72 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in multichannel customer service
  • Customer orientation, persuasion skills, dynamism, organizational skills, ability to identify and assess customer needs and concerns.
  • Communicating clearly, both verbally and in writing, using non-technical, easy-to-understand language.
  • Ability to resolve conflict situations, flexibility, and ability to learn and adapt to new methods and work tools, motivation.
  • Basic knowledge of Excel.

The role

Are you interested in the insurance sector? Would you like to develop professionally in one of the largest companies in the insurance industry? This is your opportunity! We are looking for telephone agents for our appointment scheduling department

What you'll do

  • Handling insured inbound calls
  • Handling insured inbound emails
  • Managing schedules
  • Medical appointments

How you'll work

  • Full-time ONLY MONDAYS AND TUESDAYS within the time slot of 8:00 to 20:00. (15 hours WEEKLY)
  • Training: 5 days from 09:00 h to 15:00 h. From 05/10 to 09/10
  • Work area: Suanzes Metro station
  • Hybrid model based on the learning curve. Own equipment required.
  • Salary: €9.72 gross
  • Availability to start on October 13th
  • Fixed-term contract for 2 months + possibility of extension.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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