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Customer Service Telephone Agent (Galician)

Hybrid in Madrid·Part-time·Added 28 days ago

Still open when we checked on 8 Oct

Randstad España

6023 open roles

Overview

Job details

  • €10.97 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Good communication skills in Galician, both oral and written.
  • Demonstrable experience in receiving/making calls, customer service profile, appointment management, insurance, or cross-selling.
  • Experience in handling multiple applications simultaneously.
  • Experience with Microsoft Office suite

Nice to have

  • Valuable experience in Salesforce.

Pay & benefits

What you'll get

  • Hybrid work modality: Teleworking with office attendance 1 day a week.
  • Training: Paid from day one. In-person at the offices for 1 week, 5 hours per day.
  • Available Schedules:

Part-time employment of 25h, from 9:00 to 14:00

Full-time, from 10:00 to 19:00 (1 hour for lunch)

Full-time, from 12:00 to 20:00

-Salary: 10.97 gross euros/hour and teleworking bonus

The role

Do you have experience in telephone customer service? Do you speak Galician? Are you looking for stability in a leading project within the automotive sector? We combine the flexibility of hybrid work with after-sales appointment management to offer you a collaborative and stable environment.

What you'll do

  • Proactive outbound calling to brand customers to remind them of periodic service checks or specific campaigns. These are not sales calls.
  • Direct appointment scheduling.
  • Customer loyalty by offering an exclusive and personalized service.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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