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Customer Loyalty Advisor (Afternoon Shift) in Madrid

On-site in Madrid·Part-time·Added today (last checked 28 Oct)

Agency

Randstad España

5978 open roles

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Our summary

Salary: €9.72 an hour
Hours: Monday to Friday
Work mode: On-site, Madrid
Contract: Fixed-term, part-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

Randstad España is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Good disposition for dealing with people.
Experience in customer service.
Skill in the use of digital media.

Pay & benefits

What you'll get

Salary: €9.72 gross

The role

Are you interested in the insurance sector? Do you want to grow professionally in one of the largest companies in the insurance industry? This is your opportunity! We are looking for telephone agents for their customer loyalty department.

What you'll do

Handling calls from policyholders.
Identifying the reasons why the policyholder wants to cancel the product.
Offering alternative solutions to the customer so they do not proceed with the cancellation.
Processing the service cancellation request.

How you'll work

Afternoon shift from 15:00 to 20:00
4-day training from Monday to Friday, 9 am to 3 pm. Selective and unpaid.

-Training dates: 03/11; 06/11

Work area: Madrid
Immediate availability to start.
1-month temporary contract + Possibility of extension.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.