Quality Assurance Internship

Schedule: 09:00-15:00 Monday to Friday

Desired start date: immediate

Financial aid of 4.33 euros per hour, 30h per week

Duration: 6 months of internship + possibility of extension or joining the team depending on performance

Do you want to know if this internship is for you? Here are some of the

qualities we value most for this position. And if it fits what

you are looking for... Don't hesitate to apply!

Are you a Bachelor's or Master's student in Business Administration, Economics, Marketing, or related disciplines?

Are you passionate about service quality, Customer Experience, and the continuous improvement of operating processes?

Do you have a digital profile, do you handle Microsoft tools fluently, and do you have a good level of Excel?

Do you have knowledge or an interest in learning to use Power BI for data visualization and analysis?

Do you define yourself as a person with high attention to detail, analytical, and with the ability to detect possible faults or inefficiencies?

Are you a very organized person, capable of structuring information and implementing new projects such as improvement applications or Non-Conformity systems?

Do you have good communication skills, both oral and written, to work in a team and evaluate service quality?

Do you consider yourself a proactive, curious person with a great desire to learn within a dynamic banking environment?

We are looking for a talented and enthusiastic Quality Assurance profile to join our Operations Team.

The team's primary mission is to ensure excellence and the correct functioning of the bank's processes, services, and daily operations. We work by evaluating and auditing the quality of interactions with our customers in the Banking Center, ensuring that the highest internal standards and current regulations are met.

We collaborate in close relationship with different areas of the bank to promote a culture of continuous improvement, participating in key initiatives such as the creation of a new improvement application and the implementation of the customer Non-Conformity system.

We are part of a dynamic, collaborative environment driven by data analysis, satisfaction surveys, and the constant optimization of processes to guarantee a reliable, close, and maximum-quality service.

As Quality Assurance, you will be able to:

-Quality control and auditing: Review and evaluate the bank's operating procedures, performing periodic listening and reviews of customer calls in the Banking Center to guarantee internal standards and regulations.

-Error detection and continuous improvement: Identify inefficiencies or incidents in service and daily operations, proposing solutions to offer a more reliable service.

-Area projects and initiatives: Support projects in the Operations area, highlighting the creation of a new improvement application and the implementation of the customer Non-Conformity system.

-Monitoring tools: Collaborate in quality analysis and in the implementation and monitoring of new satisfaction surveys.