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87,000+ live jobsHybrid in Bilbao·Full-time·Added 8 days ago (last checked 15 Oct)
About €1,760 a month after tax.
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Nice to have
This job advert was originally written in Spanish.
Experience: 3-5 years of experience in IT technical support, with at least 1-2 years in coordination, supervision, or Service Desk / Helpdesk Team Lead roles.
Methodologies: Solid knowledge of the ITIL v3 / v4 framework (ITIL Foundation certification desirable).
ITSM Systems and Tools: Proficiency in ticket management / ITSM platforms (Jira Service Management, ServiceNow, Freshservice, Zendesk) and identity administration tools (Active Directory, Microsoft Entra ID / Azure AD, Google Workspace).
Technical Knowledge: Experience in operating system support (Windows, macOS), local networks (VPN, Wi-Fi, TCP/IP), productivity tools (Microsoft 365), and device management (MDM / Intune).
Key Skills: Strong customer orientation, organizational capacity, excellent stress management during operational crises, and empathetic leadership.
What are you waiting for to become part of our great Randstad Digital team? Here you will find reasons to do so: CONTINUOUS TRAINING PLAN, annual training plan, access to a technical training e-learning platform, skills training platform. ACCOMPANYING AND CAREER PLAN, You will have a Randstad Digital reference near you at all times. WORK-LIFE BALANCE, We know that your personal life is as important as your professional life, which is why you will be able to enjoy 23 days of vacation and, in most of our projects, you will have a flexible schedule. COMMITMENT and STABILITY, Joining a continuously growing company that bets on new technologies. COMPETITIVE SALARY according to your professional experience. Competitive contractual CONDITIONS, Flexible remuneration plan (restaurant card and nursery vouchers) and Randstad Care, an exclusive offers and discounts platform. REFER A FRIEND PLAN, if you help us increase the team, we will reward you with financial compensation. Confidentiality is guaranteed in the selection process. Are you eager and do you see yourself prepared to take on a new challenge like ours? We are waiting for you!
Are you a tech enthusiast interested in continuing to develop your career in stable projects as an IT Coordinator?
Team Coordination: Lead, organize, and supervise the daily work of Helpdesk / Service Desk technicians (Level 1 and 2 Helpdesk), ensuring an efficient distribution of the workload.
SLA and KPI Management: Guarantee compliance with Service Level Agreements (SLAs) regarding first response and resolution times; define and monitor key service indicators (NPS, first contact resolution rate, backlog).
Escalation and Critical Incident Management: Act as the escalation point for complex or high-impact incidents (Major Incidents), coordinating priority resolution with infrastructure teams, networks, or external providers.
Processes, Improvement, and Documentation
Process Standardization (ITIL): Implement and optimize workflows for incident management, service requests, problems, and changes following ITIL best practices.
Knowledge Management and Documentation: Maintain the updated internal knowledge base (Knowledge Base), standard operating procedures (SOPs), and self-help guides for end users.
Asset and Inventory Management (ITAM): Control the inventory of IT equipment (laptops, peripherals, software licenses, access) and supervise the technical Onboarding / Offboarding process for employees.
Relationship with Providers and Users
Internal Customer Service: Ensure an excellent user experience, managing satisfaction surveys and resolving service complaints.
Vendor Management: Coordinate with external IT providers (hardware, telecommunications, licenses) for warranties, maintenance, and IT equipment acquisitions.
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Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.
For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.
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