Service Coordinator

• Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
• Continuous learning. Training in languages, technical skills, certifications, etc.
• Individualized career path, so that you are the one who decides how far you want to go. 🚀
• Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
• Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

As Area Services Coordinator, you will be part of our specialized team offering professional Service Desk services, where we assume responsibility for ISO 20000 certified multi-client support and work under market-standard methodologies, such as ITIL.

Our user service center has established talent management focused on enhancing the well-being and performance of the team.

• You will be responsible for the construction, monitoring, and continuous improvement of the services we deliver as a Service Desk to our clients.
• You must be in constant contact with your clients, understanding their business and their needs to be able to adapt the service to what they require, in order to ensure the value offered.
• You will be responsible for keeping risk management and continuous service improvement up to date, having, above all, proactivity in the global vision of the client-service ecosystem.
• You will understand the clients' business and how the Service Desk can have a positive impact both on their users and directly on the client's business, improving their processes and increasing the return on investment.
• You will report the health status of your services to the division manager.
• You will supervise that the SLAs agreed upon with clients are met, and in the event that they are not, follow up on what the problem is and what measures will be implemented to mitigate them.
• You must have the ability to draw conclusions from monitoring reports to generate short, medium, and long-term improvement action plans.
• You will ensure budget compliance for each of the services and promote investments for improvement.

• Autonomy and the possibility to propose and promote new opportunities.