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Service Manager

Hybrid in Barcelona·Added today (last checked 2 Nov)

Seidor

83 open roles

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Our summary

Hours: Jornada intensiva on Fridays and in summer
Work mode: Hybrid, Barcelona
Spanish: Fluent
Education: University degree
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Education: University or technical degree in related areas such as Engineering, Electronics, Telecommunications, or similar.
Languages
- Spanish and Catalan.
- English: intermediate/advanced level.
- Other languages are valued.
Technical/Functional Knowledge
- ITIL, Microsoft, prince2 certifications.
- Broad technical IT knowledge.
- Service level management.
- Service skills.
- Representing the client's interests during the implementation of technical solutions.

Pay & benefits

What you'll get

Flexibility and work-life balance. Remote work is in our DNA. We promote flexible scheduling, and we have intensive working days on Fridays and during the months of July and August. 🙌
Continuous learning. Training in languages, technical skills, certifications, etc.
Individualized career path, so that you are the one who decides how far you want to go. 🚀
Flexible benefits program. Daycare, restaurant, transport vouchers, and medical insurance.
Exclusive discounts and special conditions on technology, leisure, travel, etc. 🌟

The role

As Service Manager you will be part of the User Field Support unit.

In this area, we enhance labor productivity with user support services, support centers, and other solutions for a fluid and efficient working environment. This support can act proactively or reactively to solve problems, thereby ensuring business continuity.

Our IT field services team is responsible for the installation, maintenance, repair, and supervision of products on-site for our clients.

What you'll do

You will be responsible for managing and supervising maintenance services, IT projects, and deployments.
You will coordinate and supervise the activities of the team of technicians working in the field.
You will ensure the efficient completion of projects, within budget and within the established timeframe.
You will be in charge of assigning tasks and managing resources, communicating with clients and guaranteeing the quality of the work performed by the team.
You will ensure the maintenance of the performance level and knowledge of the service team composed of internal and external employees.
You will establish solid and viable SLAs, which are established in consultation with the business units.
You will be in charge of maintaining the agreed service level and the timely resolution of reported IT problems and user complaints.
You will develop and implement service improvement plans.
You will provide technical support to the company in the development of new products and services.
You will maintain relationships with suppliers and clients.

About Seidor

Industry: IT Services

In their own words

About the company & team

Humanizing Technology.

We are a large company with a start-up soul. We organize ourselves into expert knowledge units that collaborate with one another.

For this reason, we seek restless people, who are motivated by challenges and eager to grow personally and professionally, who join our team to have a positive impact on the world through technology.

A diverse team. We respect the differences that make us more human. 💜
Companionship. We work in teams and learn from one another.
Autonomy and the possibility to propose and promote new opportunities.
You will be able to be part of solidarity and environmentally related initiatives.
If you have international interests, we are in 45 countries. 🌍

Join our team and help us humanize the world through technology!

All open roles at Seidor