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Debt Collection Telephone Agent

Hybrid in Zaragoza·Full-time·Added 11 days ago (last checked 1 Nov)

Agency

Adecco España

4251 open roles

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Our summary

Salary: €9.72 an hour
Hours: Rotating shifts · Includes weekends
Work mode: Hybrid, Zaragoza
Contract: Temporary, full-time hours
Spanish: Expected (ad in Spanish)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for people with good communication skills, a positive attitude, and a desire to learn.

Nice to have

Experience in customer service or telephone customer service.
Call center experience.
Knowledge of the financial, insurance, or debt collection sector.
Proficiency in office tools (Office, Excel, etc.).

Previous experience in debt collection is not essential, as you will receive complete training on procedures, tools, and banking operations.

Pay & benefits

What you'll get

Immediate start.

Paid initial training provided by the company.

Professional environment with continuous development and learning.

Dining service/canteen on-site.

Possibility of teleworking
Real possibility of permanent employment with the company
Salary 9.72€/h

The role

Do you enjoy telephone customer service and are you looking for a stable opportunity with training from day one? At Adecco, we are selecting Debt Collection Telephone Agents to join an important project in the financial sector in Zaragoza, with real possibilities of continuity and permanent employment with the company.

What you'll do

Telephone management of debt collection files.
Making and receiving calls for customer follow-up.
Negotiation and recovery of debt.
Processing and updating information in computer systems.
Administrative management associated with the files.

How you'll work

Initial contract of approximately 3 months with real possibility of continuity.

Significant amount of teleworking after the training period.

39-hour work week in rotating shifts:

Morning shift: 09:00 to 18:00 h

Afternoon shift: 15:00 to 21:00 h

When assigned to the afternoon shift:

Work on Saturdays from 09:00 to 15:00 h.

In addition:

Some local and regional holidays will be worked, usually in a teleworking modality.

Initial training is 100% in-person (09:00 to 18:00 h).

In-person work from Monday to Thursday during morning weeks.
Teleworking on Fridays.
Teleworking during full afternoon shift weeks.
Possibility of teleworking during certain special periods (Christmas, Easter, etc.).

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.