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Guest Service Agent

On-site in Oficina Soho +1·Full-time·Added over a year ago

This job was published a year ago

REMS

2 open roles

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Overview

Job details

€20,500 - €25,000 a year
Gross, as stated in the ad.
About €1,460 - €1,650 a month after tax.
Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Oficina Soho / Oficina Granada
No relocation package mentioned.

Pay & benefits

What you'll get

Conditions and Benefits

Salary: Between 20.500 EUR and 25.000 EUR annually.
Great career potential growth in the rental department.

Requirements

What we're looking for

Skills and qualifications

Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
Be reactive, adaptive and improvise while facing issues.
Having strong customer relationship capabilities.

Nice to have

Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T
Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
A Bachelor's degree in a relevant field is a plus.
Driving licence is a plus.

The role

Guest Service Agent at REMS

What you'll do

Responsibilities

Guide our guests using our communication tools (PMS and phone calls).
Welcome the guests to the properties and assist them during their stay (check-in).
Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
Cover the reception of the guests in our office.
Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

How you'll work

Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).
Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts.
Possibility of part time scheduling starting from 25H/ Week.
Contract: Permanent employment contract with a trial period depending on profile.
Days off: 2 days per week.

Hiring process

To go any further, please send your CV at: careers@rems-group.com

About REMS

REMS is a property management company specializing in holiday rentals and tourist apartments, primarily operating in popular Spanish coastal destinations. The company manages a portfolio of vacation properties, offering services such as guest relations, maintenance, and housekeeping to ensure a seamless experience for travelers. With its headquarters in Munich, Germany, REMS serves as a bridge between the German-speaking travel market and the Spanish hospitality sector.

In Spain, REMS operates in key tourist areas such as Torremolinos and Benalmádena on the Costa del Sol, where it employs local and international staff to manage properties and assist guests. The company's work culture is service-oriented, with roles like Guest Service Agents and maintenance staff working directly with international visitors. For international professionals, REMS offers opportunities to work in a dynamic hospitality environment in Spain, often with the possibility of using multiple languages, particularly German and English, to cater to their clientele.

Headquarters: Munich, Germany
In Spain: Torremolinos, Benalmádena
Website: rems-group.com

Good to know if you are moving

REMS is a property management company focused on holiday rentals, with a strong presence in the Costa del Sol region of Spain.
The company is headquartered in Munich, Germany, indicating a connection to the German-speaking travel market.
Open roles in Spain include guest service and maintenance positions, which may require language skills in German, English, and/or Spanish.
Working for REMS in Spain offers the chance to live in popular tourist destinations like Torremolinos and Benalmádena.
The company uses Personio for its careers page, suggesting a structured HR process.

All open roles at REMS