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Reefer Operations

On-site in Bilbao·Full-time·Added 1 month ago (last checked 3 Nov)

Rhenus Logistics

57 open roles

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Our summary

Work mode: On-site, Bilbao
Contract: Full-time
English: Required
Experience: 3+ years
Education: Higher vocational training (FP Grado Superior)

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Skills

Requirements

What we're looking for

CFGS in International Trade, Transport and Logistics or related qualification.
Minimum 3 years of experience in Reefer cargo, in freight forwarding / ocean freight operations.
Knowledge and practical experience in Reefer operations and temperature-controlled cargo will be highly valued.
Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.
Ability to coordinate multiple shipments and operational priorities simultaneously.
Ability to balance operational priorities with business requirements.
Knowledge of and/or training related to IMDG, ADR and IATA will be valued.
Strong organisational and problem-solving skills.
Ability to work under pressure and manage operational incidents effectively.
Customer-oriented mindset and ability to understand and respond to customer requirements.
Ability to communicate effectively with customers, suppliers, shipping lines, carriers and internal departments in a diverse multicultural environment.
Good written and spoken English.
Proactive, organised and detail-oriented personality.
Ability to make decisions and take responsibility for operational matters within the established framework.

The role

What you'll do

Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.
Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.
Understand and anticipate customers' specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.
Coordinate the end-to-end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.
Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.
Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.
Ensure that agreed service levels, operational conditions and customer requirements are consistently met.
Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.
Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.
Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long-term business development.
Ensure compliance with Rhenus procedures, internal controls and applicable regulations for temperature-controlled cargo.

About Rhenus Logistics

Rhenus Logistics is a global logistics service provider headquartered in Holzwickede, Germany. The company offers a comprehensive range of services including contract logistics, freight forwarding, customs clearance, and supply chain solutions across road, rail, air, and ocean transport. With a strong presence in Europe and operations worldwide, Rhenus employs tens of thousands of people and is part of the Rethmann Group, one of the largest privately owned logistics and environmental services groups in the world.

In Spain, Rhenus operates through multiple offices and warehouses, with a significant number of open roles in areas such as customs, warehouse operations, transport, and sales. The company is actively hiring for both operational and administrative positions, offering opportunities for international professionals, particularly those with experience in logistics, customs, and supply chain management. Rhenus values a multicultural work environment and provides career development paths across its global network, making it an attractive employer for those looking to build a career in logistics in Spain.

Industry: Logistics
Founded: 1912
Employees: 30,000–50,000
Headquarters: Holzwickede, Germany
In Spain: Madrid, Barcelona

Good to know if you are moving

Rhenus has a global presence in over 70 countries, offering international career mobility opportunities.
The company provides training and development programs for logistics professionals, including customs and warehouse operations.
Spain is a key market for Rhenus, with multiple offices and warehouses, particularly in Madrid and Barcelona.
Rhenus is part of the Rethmann Group, a large privately held group, providing financial stability and long-term career prospects.
Many roles in Spain involve customs and international trade, which are valuable skills for professionals with EU trade experience.

All open roles at Rhenus Logistics