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Indoor Sales

On-site in San Fernando de Henares·Full-time·Added yesterday (last checked 27 Oct)

Rhenus Logistics

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Our summary

Work mode: On-site, San Fernando de Henares
Contract: Full-time
English: Required
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

·Essential 2 years of experience in a freight forwarding company or one related to air and/or sea transport.

· Ability to work in a team and with a strong client focus.

· Excellent communication and phone skills; accustomed to making cold calls.

· Ability to work independently and under pressure in problem-solving situations.

· Strong communication, problem-solving, and organizational skills.

· Solid computer skills, including the Microsoft Office package (Word, PowerPoint, Outlook, and Excel); experience with CRM is valued.

· Positive, friendly, and professional attitude when dealing with clients by phone or email.

· Strong work ethic and integrity.

· Ability to respond to any request in English.

The role

What you'll do

Portfolio management and customer loyalty

Proactively manage an assigned customer portfolio, composed mainly of level D customers.
Supervise customer activity, gross profit (Gross Profit), and business volumes to identify risks and changes in commercial evolution.
Prevent customer loss and initiate recovery or reactivation actions when a decrease in business is detected.
Maintain structured and periodic communication with customers.

Customer development and growth

Identify and develop growth opportunities within the existing customer portfolio.
Increase commercial penetration and business share with each customer (Share of Wallet).
Transform customer needs and their commercial potential into qualified business opportunities.

New business development

Proactively identify, contact, and qualify new business opportunities within the defined target segment for Inside Sales.
Protocols and commercial discipline: establish a periodic routine of calls and prospecting activities to identify potential customers and key contacts through cold calling (cold calling), LinkedIn, and other information sources.
Develop opportunities and potential customers based on their business potential, their needs, and their suitability for the services offered.
Use commercial campaigns, market information, and available data to generate new business opportunities.
Involve the Outside Sales and KAM teams when the customer or the opportunity requires face-to-face commercial attention or more complex management.

CRM and commercial management

Keep customer, prospect, and business opportunity information up to date and accurate in Microsoft Dynamics.
Ensure systematic follow-up and recording of commercial activities and next steps.
Maintain visibility over the evolution of the customer portfolio and the business opportunity portfolio (sales pipeline).

About Rhenus Logistics

Rhenus Logistics is a global logistics service provider headquartered in Holzwickede, Germany. The company offers a comprehensive range of services including contract logistics, freight forwarding, customs clearance, and supply chain solutions across road, rail, air, and ocean transport. With a strong presence in Europe and operations worldwide, Rhenus employs tens of thousands of people and is part of the Rethmann Group, one of the largest privately owned logistics and environmental services groups in the world.

In Spain, Rhenus operates through multiple offices and warehouses, with a significant number of open roles in areas such as customs, warehouse operations, transport, and sales. The company is actively hiring for both operational and administrative positions, offering opportunities for international professionals, particularly those with experience in logistics, customs, and supply chain management. Rhenus values a multicultural work environment and provides career development paths across its global network, making it an attractive employer for those looking to build a career in logistics in Spain.

Industry: Logistics
Founded: 1912
Employees: 30,000–50,000
Headquarters: Holzwickede, Germany
In Spain: Madrid, Barcelona

Good to know if you are moving

Rhenus has a global presence in over 70 countries, offering international career mobility opportunities.
The company provides training and development programs for logistics professionals, including customs and warehouse operations.
Spain is a key market for Rhenus, with multiple offices and warehouses, particularly in Madrid and Barcelona.
Rhenus is part of the Rethmann Group, a large privately held group, providing financial stability and long-term career prospects.
Many roles in Spain involve customs and international trade, which are valuable skills for professionals with EU trade experience.

All open roles at Rhenus Logistics