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Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
Ricoh doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Titulación universitaria en Ingeniería de Telecomunicaciones, Ingeniería de Tecnologías de Telecomunicación o equivalente.” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
• University degree in Telecommunications Engineering, Telecommunications Technology Engineering, or equivalent. Higher Vocational Training in Telecommunications and Computer Systems or ASIR will also be valued.
• Demonstrable experience in the operation and support of unified communications, videoconferencing, and enterprise collaboration solutions in corporate environments.
• Advanced knowledge of Cisco Webex, including administration, operation, support, and incident resolution.
• Solid knowledge of IP networks: switching, routing, VLANs, QoS, DNS, DHCP, and connectivity troubleshooting.
• Knowledge of videoconferencing technologies, professional audio, and corporate room equipment.
• High level of English, both spoken and written.
• Cisco CCNA certification or equivalent accreditation in IP networks.
• Ability to work collaboratively in multidisciplinary teams.
• Customer orientation and a vocation for service in high-demand environments.
• Analytical capacity and a structured approach to problem diagnosis and resolution.
• Orientation toward results, service quality, and continuous improvement.
• Proactivity, autonomy, and initiative to anticipate incidents and identify improvement opportunities.
• Ability to manage priorities in service environments with SLA commitments.
• Communication skills to interact with users, technical teams, and providers in international environments.
We will value:
• Cisco certifications related to Collaboration, Webex, or enterprise networks.
• Knowledge of enterprise collaboration platforms such as Microsoft Teams or Zoom.
• Experience or knowledge in monitoring and performance analysis tools, such as Cisco ThousandEyes.
• ITIL Foundation certification.
• Knowledge of automation, monitoring, and IT service management.
• Experience with corporate room equipment and associated manufacturers such as Cisco, Extron, Crestron, Shure, Bosch Dicentis, Arthur Holm, Samsung, or LG.
The role
What you'll do
We are looking for a Corporate Audiovisual Technician with experience in Videoconferencing Systems and Unified Communications (Cisco Webex) to join the team responsible for the operation, support, and maintenance of the corporate collaboration and videoconferencing services for a major Ricoh client. The selected candidate will administer and support the Cisco Webex platform and the associated videoconferencing and unified communications ecosystem, within a high-criticality managed service, focusing on availability, quality of experience, and compliance with established service levels. The position requires experience in enterprise videoconferencing environments, unified communications, IP networks, and collaboration solutions, as well as the ability to work in an international context, service-oriented, and with technical and functional interaction.
In your day-to-day, you will manage tasks such as:
• Providing support to key users, executive meetings, and international services, ensuring a consistent experience on a global level.
• Administration and support of the Cisco Webex platform and the corporate videoconferencing and unified communications ecosystem.
• Management, maintenance, and updating of videoconferencing devices, meeting rooms, and collaboration tools.
• Proactive monitoring of services, ensuring compliance with established service levels.
• Diagnosis and resolution of incidents related to videoconferencing, unified communications, network connectivity, and user experience.
• Coordinating technical escalations with Cisco, technology providers, manufacturers, and international teams.
• Preparing operational reports, monitoring KPIs, and participating in continuous improvement initiatives.
• Updating technical documentation and service operating procedures.
How you'll work
The position offers a permanent contract, with on-site work in the northern area of Madrid (Campo de las Naciones - IFEMA) and work in two weekly rotating shifts: one week from 07:30 to 15:30 and the following week from 13:30 to 21:30.
About Ricoh
Ricoh specialises in providing and integrating end-to-end technology, solutions and services that help organisations respond to evolving workplace demands. Its portfolio spans workplace experience and meeting room solutions, process automation, office print solutions, cloud and cybersecurity services, graphic communication, and industrial print including textile and 3D printing. The company also offers a complete range of office products and software, production printers, and related services through its eShop and OneRicoh portal.
Ricoh is actively hiring in Spain, with open roles spanning account management, IT systems administration, security and compliance, engineering, finance, customer support, marketing and operations. For international professionals, this means a broad range of technology and commercial functions available in the Spanish market under the Ricoh Europe organisation.
- Industry
- Technology
- Website
- ricoh-europe.com
Good to know if you are moving
- Ricoh Europe delivers digital workplace services, print solutions, cybersecurity and process automation, giving international hires exposure to a broad technology portfolio.
- Open roles in Spain span multiple functions, including Account Manager, IT Security Compliance & Reporting Analyst, SRE Engineer, Senior Finance Transformation Manager, and Customer Support Technician.
- The company operates across business solutions areas including Workplace Experience, Process Automation, Office Print Solutions, Cloud & Cybersecurity, Graphic Communication and Industrial Print.
- Technical and engineering roles in Spain include Solution Architect Business Continuity-Backup, Senior Platform Reliability Engineer, Test Automation Engineer and Application Security Consultant.
In their own words
About the company & team
A global leader in digital services, recognized for its innovation, sustainability, and a people-centric culture. We are part of the Gartner Magic Quadrant, are included in the "Global 100 Most Sustainable Companies," and have been recognized as one of the "World's Best Employers 2025" by Forbes.
At Ricoh, we believe that people perform their best when they feel valued and supported. We create inclusive work environments where you can grow, contribute, and make a positive impact, while helping to build a more sustainable future.
Find your place. Transform your future.
Our purpose focuses on understanding and improving the way people work. By focusing on real work experiences, we help every person develop their skills, reach their potential, and perform work that truly matters.
This conviction is at the heart of our promise, The Ricoh Promise. It guides how we select talent, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued, and make a difference. When you join Ricoh, we encourage you to share your ideas, question how things are done, and collaborate with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work has a real impact, at Ricoh you will feel at home.
In exchange for your commitment....
At Ricoh, we believe that work should make sense, have support, and make you feel fulfilled. To this end, The Ricoh Promise defines your experience through four pillars that shape our culture.
Love to Connect
You will be part of a global community based on openness, inclusion, and genuine collaboration. Through teams, countries, and functions, you will find people who listen, engage, and support, helping you to feel valued and to be yourself every day.
Love to Grow
Your development is truly important to us. We support your professional growth by providing you with tools and resources that help you develop your skills and keep you prepared for the future in a constantly changing environment.
Love to Give Back
Purpose is part of our way of working. You will have opportunities to make a difference through volunteering initiatives, sustainability, and community programs that reflect our values and our commitment to a positive impact.
Love to Succeed
At Ricoh, success is built as a team. You will work in a flexible environment, with resources that care for well-being and real recognition for work well done, through initiatives such as the Imagine. Change. Awards, where we celebrate people's achievements.
We are a company committed to equal opportunities
We believe that a diversity of perspectives makes us stronger. Therefore, our selection decisions are based on competencies, experience, and potential, and we work with a firm commitment to a fair and inclusive process. If you need any adaptation at any stage of the selection process, let us know: we will be happy to support you so that you can show your best version.
Ready to "Love what you do"? Apply now and help us shape what is to come.
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