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Operations Project Manager

On-site in Madrid·Added 18 days ago (last checked 12 Oct)

Santalucía

51 open roles

Our summary

Work mode
On-site, Madrid
Experience
5+ years
Education
University degree

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 5 years of prior experience in leading or managing transformation projects
  • Minimum 5 years of experience in the insurance or banking sector.
  • Experience in Operations, with knowledge of insurance operational systems.

Nice to have

  • Insurance industry experience is a plus.
  • Valuable: Knowledge of and interest in the Santalucía business model, including its objectives, product portfolio, structure, culture, and strategies.
  • A Master's degree in insurance business, project management, or digital transformation is a plus
  • Valuable knowledge in the implementation of insurance operations.
  • Expert handling of office tools. Experience in Salesforce and workflow tools is valued.

Education & certifications

  • Bachelor's degree and/or University degree, preferably in Business Administration or Engineering

The role

Reporting to the Operational Design area manager, within the Santalucía Underwriting Directorate, your mission is to lead high-complexity transformation and optimization projects for the company's Underwriting processes, as well as to perform product owner responsibilities for the underwriting management tool.

What you'll do

  • Define, plan, and execute projects related to underwriting and policy management.
  • Coordinate multidisciplinary teams (business, IT, finance) to ensure the correct implementation of solutions.
  • Participate in and be responsible for the operational implications in projects led by other areas that impact underwriting and policy management operations.
  • Analyze current operational processes and identify opportunities for improvement, automation, and simplification.
  • Design efficient operational flows that guarantee traceability and control of key processes.
  • Act as a liaison between operational areas and technical teams to translate functional needs into viable solutions.
  • Establish KPIs and monitoring metrics to evaluate project impact or identify improvement needs.
  • Prepare progress reports and present results to management.
  • Ensure that designed processes comply with current regulations and internal quality standards.
  • Drive digitalization initiatives and the use of new technologies in operational processes (robotization, AI, automation, digitalization, self-management...).
  • Evaluate market tools and solutions that can add value to the operation.

Required Knowledge

  • Knowledge of insurance products and processes.

Skills

  • Ability to work transversally with diverse teams.
  • Vision for transformation and innovation
  • Internal and external client orientation.
  • Attention to detail and commitment to excellence in the execution of tasks.
  • Ability to handle multiple projects and priorities.
  • Proactive approach.
  • Management of multidisciplinary teams.

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry
Insurance
Founded
1933
Employees
1,000–5,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Sevilla and 8 more

Good to know if you are moving

  • Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
  • The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
  • Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
  • Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
  • The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

Additional information

At SANTA LUCIA S.A, SEGUROS we work to guarantee real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

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