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Funeral Technician

On-site in Madrid·Added yesterday (last checked 22 Oct)

Santalucía

49 open roles

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Our summary

Work mode: On-site, Madrid
Education: Vocational training (FP Grado Medio)
Driving licence: Required

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 1 year of experience in customer service roles.
A valid driving licence is essential.
Digital skills and knowledge of SAP, email, Microsoft Office suite, and collaborative tools.

Nice to have

Previous experience in the funeral sector or equivalent sectors (health and social care) is valued.
Additional training in commercial management, funeral agent, thanatopraxy, or thanatoaesthetics.
Intermediate English and another additional language are valued.

Education & certifications

Vocational training or related qualifications. Other lower-level qualifications may be considered if the candidate has more than 1 year of experience in the role and meets the required competencies and skills.

The role

Full performance of the funeral service in accordance with the quality and time indicators established by the company and current regulations on mortuary matters.

What you'll do

Provision of funeral services, carrying out tasks of collection, transport, and preparation of the deceased, processing of licenses and legal documentation, preparation of obituaries, cremation tasks, and other activities in cemeteries.

Customer service, through assistance and advice to clients during the processing and completion of services, ensuring excellent emotional care.
Management and contracting of funeral services through digital tools.
Offering products and services that guarantee the center's quality standard.
Adaptation and personalization of funeral rites according to the different types of families.
Maintenance of facilities, the vehicle fleet, and other work tools.
Support to the Services Manager in the management and optimization of the warehouse.
Efficient and effective management of the crematorium in those centers where it exists.
Compliance with the company's standardized procedures (SOPs).
Compliance with the requirements of the group's action protocols (e.g., Albia Style, Crematorium Albia, Funeral Home Albia).
Compliance with the legislation and regulations applicable to the funeral sector.
Other tasks assigned by supervisors.
Completion of all ongoing training required for the position, in order to comply with regulations and remain up to date.

[1] These are the generic tasks/functions that may vary depending on the specific characteristics of the center. Subject to modification/update.

Skills

Commercial and business orientation.
Planning and organization.
Collaborative teamwork.
Digital skills.
Emotional intelligence

About Santalucía

Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.

In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.

Industry: Insurance
Founded: 1933
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Sevilla and 8 more
Website: santalucia.es

Good to know if you are moving

Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.

In their own words

About the company & team

At ALBIA GEST. DE SERV.S.L.U we are looking to bring on board people, women and men, with a vocation for service, sensitivity, and professionalism to develop their careers in the funeral sector, regardless of their previous experience in the field. Our commitment to equal opportunities and diversity is an essential part of our corporate culture.

At ALBIA GEST. DE SERV.S.L.U we work to guarantee real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.

All open roles at Santalucía