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Reservations Agent

On-site in Roquetas de Mar·Full-time·Added 7 months ago (last checked 19 Oct)

Our summary

Work mode
On-site, Roquetas de Mar
Contract
Full-time
English
Required
Education
University degree
Benefits
Private health insurance

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

✨ What do we expect from you?

  • Training in Tourism, Hotel Administration, Sales, or similar.

  • Experience in sales and customer service.

  • Proficiency in digital tools and Microsoft Office.

  • Intermediate-advanced level of English (oral and written). Other languages will be a plus!

  • Communication, negotiation, and customer orientation skills.

Pay & benefits

What you'll get

  • Joining a young and dynamic team.

  • Ongoing training and opportunities for professional development.

  • Exclusive benefits: discounts at our establishments, health insurance, agreements with banking entities, and many more!

The role

☎️ Are you passionate about customer service? Do you have commercial skills and enjoy helping people find exactly what they need? At Senator we are looking for a Reservations Advisor for our Management Center, located in Roquetas de Mar (Almería).

What you'll do

📞💬What will your day-to-day consist of?

  • Customer service, advice, and sales via telephone, email, chat, and social media

  • Information regarding rates, availability, promotions, and special packages.

  • Management and registration of reservations in our systems (PMS, CRM, GDS)

  • Applying consultative selling techniques, with up-selling and cross-selling actions.

  • Resolution of incidents and management of special requests.

  • Processing of payments, modifications, and cancellations according to our policies.

How you'll work

  • Full-time employment and permanent seasonal contract.

About Senator Hotels & Resorts

Senator Hotels & Resorts is a family-owned Spanish hotel chain with more than 50 years of trajectory, founded by José María Rossell Recasens in Garrucha (Almería). It operates 41 hotel establishments and describes itself as one of Spain's most important hotel chains, offering family hotels, urban hotels and resorts in Spain and the Caribbean.

In Spain, the chain has hotels across a wide coastal and urban footprint, including Almería, Cádiz, Huelva, Valencia, Granada, Murcia, Mallorca, Madrid, Ibiza, Málaga, Barcelona and Sevilla. Current openings are concentrated in operational hospitality roles — waiters, cooks, sous chefs, F&B supervisors, maintenance and aquarium staff — in locations such as Valencia, Jerez de la Frontera, Barcelona, Murcia and Madrid. The company runs an internal training and development programme, the Senator Academy, which is relevant for candidates looking to build a hotel career in Spain.

Industry
Hospitality
In Spain
Almería, Cádiz, Huelva and 9 more

Good to know if you are moving

  • Family-run Spanish hotel chain with 41 hotel establishments and more than 50 years of history, founded in Garrucha (Almería).
  • Operates family hotels, urban hotels and resorts in Spain and the Caribbean.
  • Current job openings span several Spanish locations, including Valencia, Jerez de la Frontera, Barcelona, Murcia and Madrid, mostly in hospitality operations roles (F&B, kitchen, maintenance).
  • Runs an internal training and development programme, the Senator Academy.

In their own words

Additional information

If you identify with our functions, have experience in the sector, and share our corporate values—vocation for service, commitment, teamwork, quality, adaptability, and social responsibility—we are waiting for you! 🚀

** Senator Hotels & Resorts, in its commitment to equal opportunities, has developed actions to eliminate the stereotypical tendency of certain job positions, aiming to achieve parity between women and men throughout the organization. Join our team!**

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