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91,000+ live jobsOn-site in Marbella·Added 2 days ago (last checked 22 Oct)
28 open roles
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
This job advert was originally written in Spanish.
Knowledge of hotel operations and the interdepartmental functioning of a luxury hotel.
Experience with PMS and/or CRS systems (Opera)
Knowledge of product, brands, and competition in the market.
High level of English and Spanish, spoken and written. A third language will be highly valued.
High level of customer orientation and vocation for service.
Ability to work autonomously and make decisions within the scope of their responsibilities.
Ability to manage multiple tasks and priorities simultaneously, maintaining a high level of precision.
Proactivity and ability to anticipate client needs.
Result orientation and commercial sensitivity.
Negotiation and problem-solving skills.
Positive, flexible, and collaborative attitude.
Commitment to quality standards and to the philosophy of Marbella Club Hotel.
Always act with maximum professional ethics, discretion, and loyalty toward the hotel.
Experience in luxury hotels, specifically in the reservations department or in one of the following departments: Reservations, Reception, and/or Sales, will be valued.
Surrounded by botanical gardens and located in the heart of Marbella's Golden Mile, the legendary Marbella Club was born in 1954 as a Mediterranean refuge created by Prince Alfonso von Hohenlohe.
Today, as part of The Leading Hotels of the World, we continue his legacy and promote a culture based on authenticity, excellence, and attention to detail, creating memorable experiences for our guests. The position presented below is a key part of our team and contributes to maintaining and elevating the quality standard that has defined Marbella Club for over 70 years.
Efficient, strategic, and autonomous management of reservations, maximizing sales opportunities and contributing to the hotel's occupancy, ADR, and revenue objectives.
Manage reservations autonomously, from the initial inquiry to the guest's arrival, ensuring complete and accurate follow-up.
Manage reservations from different channels: telephone, email, web, travel agencies, consortia, OTAs, tour operators, companies, and other commercial partners.
Analyze availability and optimize sales opportunities, taking into account pricing strategy, restrictions, minimum stay, sales closures, and other conditions established by the department.
Ensure that reservations are managed in accordance with Revenue Management strategies and the hotel's commercial guidelines.
Manage special requests, preferences, special occasions, particular needs, and VIP client reservations, ensuring adequate communication and follow-up with the corresponding departments.
Maintain close and professional communication with travel agencies, travel advisors, consortia, and other collaborators, offering an agile and personalized service.
Manage modifications, extensions, category changes, cancellations, and any other alteration of existing reservations, ensuring that all information is correctly updated in the system.
Manage and follow up on deposits, guarantees, payments, prepayments, and other financial conditions associated with reservations.
Maintain fluid communication with Revenue, Front Office, Concierge, Guest Relations, Sales, Finance, Housekeeping, F&B, and any other department involved in the guest's stay.
Detect loyalty opportunities and convey relevant information about recurring clients and their preferences to the rest of the team.
Quick correspondence and impeccable writing will give the client an excellent impression of order and efficiency.
Keep all documentation related to reservations correctly archived and updated.
Perform proactive follow-up on pending requests, preventing any inquiry from remaining unanswered within the established timeframe.
Review daily the arrivals scheduled for the following days, paying special attention to VIPs, high-value reservations, repeat guests, groups, and special requests.
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On-site in Occidental Puerto Banús
€10 - €11
