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Customer Service Teleoperator - 20 hours

On-site in Torrejón de Ardoz·Full-time·Added yesterday (last checked 12 Oct)

Servinform

69 open roles

Overview

Salary
€732 a month
Contract
Full-time
Hours
20 hours a week

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This job advert was originally written in Spanish.

Requirements

What we're looking for

- Experience in customer service.

- Valued experience in a company dedicated to utility management

- Ability to learn and interest in providing service in a customer service and incident management position

- Good command of office applications

Pay & benefits

What you'll get

  • Prior training (selective and unpaid) from 19/10 to 06/11 from 9:00 to 15:00 at our facilities located in Torrejón de Ardoz (7 days in ONLINE modality and the rest in-person training).
  • Part-time employment of 20 hours per week in a FIXED MORNING schedule from 10:00 to 14:00 or AFTERNOON schedule from 16:00 to 20:00.
  • Salary according to the Contact Center collective agreement for 20h = €732 gross/month
  • Possibility of hybrid teleworking if quality and production objectives are met.
  • Stable Project
  • Location in Torrejón de Ardoz, accessible by public transport from the Renfe Soto del Henares station (with a company shuttle) and an area with easy parking for those traveling by car.

The role

At Servinform, a leading services company in the BPO and call center sector, we currently manage different services for more than 1,500 client companies thanks to a team of 6,000 professionals who carry out their activities at our sites located in Madrid, Seville, Barcelona, Valencia, and Bilbao.

We are hiring Teleoperators for a Customer Service service 100% dedicated to assisting users of the public service in charge of water supply.

If you enjoy helping others, we propose that you participate in this project with the following functions:

What you'll do

  • Handling general inquiries (information on supply data, uses, payment methods, balance, current account, status of customer requests...).
  • Management of service contracting, changes of ownership, cancellations, and service restorations.
  • Information regarding inspections, service cuts, and connections: appointments with customers, management of licenses and permits, and settlements.
  • Management of meter readings, breakdowns, and card payment procedures.

About Servinform

Industry
Business Process Outsourcing

In their own words

Additional information

"No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Servinform, we approach equality and diversity as an elemental factor for social progress, working day by day to achieve this goal."

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