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VIP Customer Service Agent

Hybrid in Alcobendas·Full-time·Added 5 days ago

SIXT

48 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Alcobendas, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.

This job was automatically translated to English.

Pay & benefits

What you'll get

Attractive Salary and Growth Opportunities Professional competitive salary with interesting variable bonuses associated with objectives and opportunities for professional development in an international environment
Team Building Activities and International Events Participate in exciting team building activities and global corporate events
Work-Life Balance Enjoy your birthday off and additional vacation days for your work anniversary at SIXT
Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card
Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, plus offers on hotels, stores, Gympass, business schools, and more
Flexible Work Model Enjoy flexible working hours with the option to work from home up to 6 days per month

Requirements

What we're looking for

Customer Service Experience You have developed your career in customer service environments and feel comfortable managing B2B clients
Communication Your communication skills are excellent and you speak English fluently
Result orientation You are drawn to challenges and all your effort/talent is directed towards achieving your objectives
Proactive attitude You are enthusiastic and like to work autonomously, always anticipating customer needs
Office automation Your proficiency with the MS Office suite is excellent and you feel comfortable using reservation management tools or similar
Driver's license You have a valid driver's license for driving vehicles

The role

Do you want to be part of the leading premium mobility company in the world? Do you have experience in B2B customer service? Are you motivated by working towards objectives and offering premium service? If so, this is your opportunity to join TeamOrange!

With the aim of expanding our Customer Service – Inside Sales team, we are looking for a VIP Customer Service Agent for our SIXT Spain corporate offices at HQ Alcobendas - Madrid

What you'll do

You will attend to B2B customers (agencies, replacements, corporates…) via telephone and email to offer premium service in the management of their accounts, rates, commissions, products, services, and reservations
You will offer internal support and assist other departments within the sales and operations area.
You will manage the after-sales service for corporate client and agency inquiries
You will offer support in the management of reservations and contract extensions for corporate and replacement clients
You will build loyalty with B2B customers throughout the entire sales cycle (pre and post-sales)

Hiring process

The selection procedure may include interviews by phone or in person, a case study, an assessment test, or a practical day

You receive a confirmation email once your application is received.
If your profile fits, you are invited to the selection procedure without a long wait.
Usually no application deadlines, except fixed entry dates for the Management Trainee Program in Operations.

About SIXT

SIXT is a global mobility service provider headquartered in Pullach, Germany, offering car rental, car sharing, and chauffeur services across more than 110 countries. With a fleet of over 270,000 vehicles and a strong focus on premium customer experience, SIXT has grown from a small family business into one of the world's leading mobility brands, competing directly with the likes of Hertz and Avis.

In Spain, SIXT operates a significant network of rental stations and offices, with a particularly strong presence in the Balearic Islands, Catalonia, and the Canary Islands. The company is known for its premium service culture, German efficiency, and a multilingual work environment where German, English, and Spanish are commonly spoken, making it an attractive option for international professionals seeking a dynamic, customer-facing role in the Spanish mobility sector.

Industry: Car Rental
Founded: 1912
Employees: 1,000–5,000
Headquarters: Pullach, Germany
In Spain: Palma, Barcelona, Madrid and 8 more
Website: sixt.com

Good to know if you are moving

SIXT's global HQ is in Pullach, Germany, but its Spanish operations are managed from Palma de Mallorca, with offices in Barcelona, Madrid, and the Canary Islands.
The company explicitly hires for bilingual roles (German, English, and Spanish), and many open roles in Spain are advertised as 'Bilingual (German, English & Spanish)', which suits international candidates.
SIXT offers structured development programs (e.g., 'Programa de Desarrollo - Responsable de Oficina') for office management roles in Spain.
Roles in Spain include rental sales agents, digital coordinators, and customer support agents, often with a mix of office and airport-based work.
SIXT is a premium mobility brand, so the work environment emphasizes high-end customer service and a polished, international corporate culture.

In their own words

About the company & team

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

All open roles at SIXT