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Administrative Assistant

On-site in Alcobendas·Full-time·Added 9 days ago

Eurofirms

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work on-site in Alcobendas
No relocation package mentioned.
Vocational training (FP Grado Medio)
“FP Grado Medio.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Minimum of 6 months' experience in a similar position.
We are looking for a committed person.
Residence near the workplace is valued.

Education & certifications

Intermediate Vocational Training (FP Grado Medio).

Languages

Spanish - High level.

The role

At Eurofirms, we are looking for a Telephone Manager profile for an automotive sector company located in Alcobendas to perform the following functions:

What you'll do

- Telephone customer service.

- Handle incoming customer calls related to after-sales services (appointments, incidents, inquiries).

- Provide clear, precise, and professional information regarding services, rates, waiting times, and repair processes.

- Workshop appointment management.

- Register and coordinate workshop appointments according to availability, type of service, and customer needs.

- Confirm, reschedule, or cancel appointments, ensuring correct management of the workshop schedule.

- Follow-up on ongoing services.

- Make proactive calls to inform the customer of their vehicle's status.

- Coordinate any incident, delay, or additional customer request with the Service Advisors.

- Basic administrative management.

- Correctly register customer and vehicle data in the system.

- Issue and file documentation related to interventions (quotes, authorizations, surveys, etc.).

- Resolution of incidents and complaints.

- Handle initial complaints and attempt to resolve them at the first instance or channel them to the appropriate manager.

- Follow up on open cases until their closure.

- Among other tasks inherent to the job position.

Hiring process

2 steps1 interview

Inscrito
Preseleccionado
Seleccionado
Presentado
With an empresa cliente
Entrevistado
Contratado

Eurofirms publica los nombres de los estados de la candidatura, no el contenido ni los plazos de cada fase.
Puedes consultar el estado de cada candidatura en el apartado «Candidaturas» de tu área personal.
Antes de incorporarte al puesto debes firmar toda la documentación contractual a través de la web o la app de Eurofirms.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.