The English-language job board for Spain

Customer Service and Technical Support (Italian)

Hybrid in Alcobendas·Part-time·Added 3 days ago

Bosch

67 open roles

Apply

Overview

Job details

€9.72 an hour
Gross, as stated in the ad.
Permanent contract
Part-time hours.
Hybrid
Only from certain places, per the ad: “Residencia en la Comunidad de Madrid, acorde con la modalidad híbrida establecida para la posición.”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Italian
The ad asks for Italian, or counts it in your favour.
Be near Alcobendas, Spain (Hybrid) for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract with Bosch.
Working day: 35 hours per week.
Schedule: Monday to Friday on a split shift from 09:00 to 17:00 h. (local holidays are worked)
Hybrid model: 2 days a week on-site at our Alcobendas (Madrid) center and 3 days of teleworking.
Salary: €9.72 Gross/hour according to the Contact Center Agreement
Language bonus: €117.52 Gross/month for 35h

At Bosch, we actively promote a diverse and inclusive work environment, where all people are valued, respected, and have the same opportunities for professional development and growth.

Requirements

What we're looking for

Italian level C2 / Bilingual
Residency in the Community of Madrid, in accordance with the hybrid modality established for the position.
Previous experience: At least 1 year in customer service (telephone and/or via email).
Agility in office environments, ease in simultaneous navigation between applications.
Intermediate level of Microsoft Excel.

Nice to have

Curiosity or interest in the world of tools, renovations, or crafts, whether as a hobby, home DIY, or previous work experience.
Experience in SAP

The role

Do you speak Italian C2/ Bilingual, are you passionate about the world of tools and DIY, and do you have experience in customer service?

If your answer is yes, don't wait and apply!

You will be part of our Customer Service and technical support service for power tools for the Italian market, managing inquiries via telephone and email.

You will provide support both to private individuals who use the tools in their daily lives and to hardware stores, distributors, and points of sale in Italy.

What you'll do

Accompanying private customers and hardware stores/shops in Italy by helping them resolve doubts regarding power tools: Tool handling and use, Consulting catalogs and manuals, Advising on accessory and tool compatibility issues.

2. Incident detection and fault management: Handling calls when a tool is not working correctly.

Performing basic checks.
Processing technical assistance requests

3. Information searching: consulting catalogs, parts, availability, and order status (in SAP and other internal tools) while attending to the call.

Hiring process

2 steps1 interviewa task to do2–6 weeks in all

Online application
Screening
Interviews
One or more interviews, by video or onsite.
Assessments or case studies
Not every role
For some roles: technical assessments, coding tasks, case studies or presentations.

Feedback after screening usually arrives within 1-3 weeks.
Interviews are held in the language of the job posting.
The recruiter shares assessment details in advance.

Hiring process

🚀 What will the selection process be like? #LikeABosch

1st First contact: The Selection team (HRL in Vigo) will contact you for an initial informative call and to resolve your doubts.
2nd Schedule an individual Online interview and language test
3rd Online Technical Selection: you will participate in our Technical Selection phase for 5 days.
Technical Selection dates: From October 06 to October 13
Schedule ( 10:00 h to 17:00h )
After passing the technical selection phase, we will formalize your hiring.
4th Welcome to the team! on October 19, 2026

Don't think twice and apply, we are looking forward to meeting you! #LikeABosch

About Bosch

Bosch is a global engineering and technology company headquartered in Stuttgart, Germany, operating across four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. With over 400,000 employees worldwide, Bosch is one of the world's largest automotive technology suppliers, also known for its home appliances, power tools, and industrial automation solutions. In Spain, Bosch has a significant presence with multiple facilities, including manufacturing plants and engineering centers, particularly in the automotive components sector.

Bosch Spain operates several sites, with major locations in Madrid, Barcelona, and other industrial hubs, focusing on automotive technology, manufacturing, and logistics. The company is known for its strong engineering culture, commitment to innovation, and investment in Industry 4.0 and digitalization. For international professionals, Bosch offers a multicultural work environment, opportunities for career development within a global network, and a strong emphasis on work-life balance and employee training. Many roles in Spain, especially in customer service and IT support, are open to multilingual candidates, making it an attractive employer for international talent.

Industry: Automotive Technology
Founded: 1886
Employees: 100,000+
Headquarters: Stuttgart, Germany
In Spain: Madrid, Barcelona
Website: bosch.es

Good to know if you are moving

Bosch Spain has multiple manufacturing and engineering sites, including in Madrid, Barcelona, and Aranjuez, offering diverse roles from engineering to logistics.
Many open positions in Spain are for international customer service and IT support roles, with languages like Polish, Greek, and Ukrainian in demand, making it accessible for non-Spanish speakers.
Bosch is a global company with strong internal mobility, allowing employees to transfer between countries and business units.
The company invests heavily in employee development, offering training programs and opportunities in Industry 4.0, digitalization, and engineering.
Bosch Spain provides a stable and well-established work environment, with a strong focus on work-life balance and employee benefits.

In their own words

About the company & team

Who are we?

We are part of the German group Robert Bosch, although our activity goes far beyond the physical products traditionally associated with the brand. At Bosch Service Solutions, our greatest value lies in the services we provide and the solutions we develop for our customers.

We specialize in Business Process Outsourcing (BPO), helping companies from different sectors optimize their operations so they can focus on what they do best: their business.

To achieve this, we combine knowledge, innovation, and technology, working with future-oriented tools such as Robotic Process Automation (RPA) and Artificial Intelligence (AI). We collaborate with leading companies in sectors such as automotive, telecommunications, travel, tourism, or construction, as well as with other units of the Bosch Group.

In Spain, we have workplaces in Vigo, Valencia, Pamplona, Zaragoza, Alcobendas (Madrid), and Barcelona. Globally, we are part of an international organization with a presence in numerous countries and nearly 10,000 professionals.

All open roles at Bosch