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IT Service Manager

Hybrid in Madrid·Added 1 month ago (last checked 15 Oct)

Agency
Michael Page España

2102 open roles

Our summary

Salary
Up to €500 a month
Work mode
Hybrid, Madrid
Contract
Permanent
Benefits
Flexible pay plan, gym access

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Previous experience as a Service Manager, IT Service Delivery Manager, or similar positions.
  • Experience in IT service management under SLA/KPI-based models.
  • Knowledge of ITIL methodologies and technological service management.
  • Experience coordinating multidisciplinary operation and support teams.
  • Experience in managing critical incidents, problems, and continuous improvement.
  • Experience in client liaison and executive report presentation.
  • Knowledge of ITSM tools.
  • Experience working with IT monitoring and operation tools.

Nice to have

  • Valuable experience in Data Center environments, operations, infrastructure support, and critical services.
  • Knowledge of technologies such as: EasyVista, Control-M, Pandora FMS, ELK, SCOM, VMware, IBM Cloud.
  • High level of communication, customer orientation, and leadership ability.
  • Ability to manage multiple priorities and coordinate different technical areas.

Pay & benefits

What you'll get

  • Permanent contract with Page Consulting Tech Solutions.
  • Salary based on experience.
  • Hybrid remote work model.
  • Continuous training to develop your talent.
  • Social benefits and flexible compensation plan.
  • Remote work expense compensation.
  • Career plan in a technology talent ecosystem.
  • Vacation: 24 working days.
  • Flexible compensation up to €500/month.
  • Annual social benefits package of up to €1,200 through Cobee.
  • Access to MyLearningHub, Wellhub, Lyra, The Genuine Travel, and a corporate discount portal.

The role

We are looking for an IT Service Manager with experience in managing infrastructure services and technological operations, responsible for ensuring efficient service delivery, SLA compliance, and the coordination of multidisciplinary teams.

  • Stable project
  • You will be part of a Technology Talent ecosystem

What you'll do

  • Lead the comprehensive management of technological services and IT operations.
  • Guarantee compliance with Service Level Agreements (SLA/KPI).
  • Coordinate operation, support, and continuous improvement teams.
  • Manage critical incidents, escalations, and risks associated with the service.
  • Organize and lead follow-up committees, service reviews, and executive reporting.
  • Define, implement, and supervise continuous improvement plans.
  • Monitor performance, quality, and service productivity indicators.
  • Coordinate daily relationships with business and technology stakeholders.
  • Supervise the correct use of ITSM and monitoring tools.
  • Drive automation initiatives and the optimization of operational processes.
  • Manage service evolution and propose technological improvements.
  • Ensure operational quality in hybrid infrastructure environments and 24x7 critical services.
  • Participate in the transition of new services and in technological transformation projects.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

Michael Page: within the specialized area for outsourcing services and the execution of IT projects at client sites, offering a wide variety of tailored technological solutions with the required flexibility and agility.
https://www.michaelpage.es/seleccion-personal/consulting-tech-solutions#webform-submission-pardot-es-mp-pc-non-ch10-ct22-pa-paragraph-14246-add-form

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