Sales Development Representative

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

We are seeking a high-performing Sales Development Representative (SDR) to join our Inside Sales organisation. This is a strategically aligned role for individuals who want to contribute beyond traditional top-of-funnel activity and play a meaningful role in driving pipeline quality, deal progression, and revenue outcomes.

As an SDR, you will operate as an integral part of a pod, partnering closely with your Account Executive (AE) and cross-functional teams, including Solutions Consultants and Customer Success to identify, develop, and progress both new logo and expansion opportunities within enterprise accounts.

What you'll do

Generate new business opportunities through targeted, insight-led outreach across multiple channels. Drive pipeline across both net-new logo acquisition and existing account expansion, with a focus on opportunities that convert, progress efficiently, and deliver long-term value.
Confidently engage senior decision-makers (VP level and above) and book high-quality meetings by leading with relevance, insight, and clear commercial value.

Align on account strategy across new logo and expansion motions, including opportunity development and deal progression. Operate as a true extension of your AE, contributing to how opportunities are shaped, qualified, and advanced throughout the sales cycle.

Work closely with Solutions Consultants, Customer Success, and other stakeholders to strengthen deal strategy, improve qualification, and maximise opportunity potential - particularly within complex, multi-threaded enterprise accounts.

Prospect into new enterprise accounts while also unlocking growth within existing customers by building relationships across the organisation, identifying whitespace opportunities, and understanding evolving business priorities.

Proactively identify opportunities, bring forward ideas, and take initiative in driving activity and outcomes - rather than relying on direction.

Engage VP+ and C-level stakeholders with confidence, earning trust through thoughtful, value-led conversations that demonstrate a strong understanding of their objectives, challenges, and strategic priorities.

Analyse pipeline quality, conversion rates, and engagement effectiveness to refine your approach, improve results over time, and consistently raise the quality bar.

You focus on outcomes over activity, with a clear understanding of what drives conversion, revenue, and long-term value.

You take ownership of your work, manage priorities effectively, and continually look for ways to increase your impact.

You are comfortable contacting, engaging, and booking meetings with VP-level and above personas, adapting your messaging to senior audiences and contributing credibly to strategic, value-led conversations.

You connect early-stage outreach to broader account strategy and understand how prospecting and qualification influence downstream deal success.

You are confident working across new logo and expansion opportunities, adjusting your approach based on account maturity, stakeholder seniority, and deal complexity.

You thrive in a fast-paced environment, maintain momentum, and demonstrate persistence in achieving results.

This role is well suited to individuals who are motivated to make a meaningful contribution, take ownership of their impact, and grow within a collaborative, high-performing environment.