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87,000+ live jobsOn-site in Barcelonès·Full-time·Added 6 days ago
Still open when we checked on 8 Oct
50 open roles
€1,246 a month
Gross, as stated in the ad.
Full-time
Per the ad.
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelonès
No relocation package mentioned.
This job was automatically translated to English.
Be internal staff and currently be in the category of teleoperator or telephone operator.
High level of Catalan (ideally providing a C1 level certificate).
Medium-High level in Office Automation.
Proactivity, agility, responsibility, teamwork, and empathy.
2 temporary vacancies of approximately 2 months.
Working hours: 40 hours per week.
Morning shift: Monday to Friday from 8:00-16:00h.
Afternoon shift: Monday to Friday from 12:00-20:00h.
Salary: €1,246.48 gross monthly x 14 payments (€17,450.72 gross annually).
Start date: immediate.
Location: Rambla Muntanya (Horta) offices.
The Telecare Service of UTE ASISPA-SUARA aims to help elderly, disabled, or dependent people continue living in their homes, safely and reducing the risk of isolation. In addition to acting in emergencies, the service also acts preventively by maintaining continuous telephone contact with the user.
We are looking for two people (one for the morning shift and one for the afternoon shift) to temporarily assume for approximately 2 months the functions of reception at our offices in Rambla Muntanya (Horta), combining in-person assistance with the making and management of calls for the Telecare service.
Attend to users who visit the offices for key handover, terminal returns, resolving doubts, or other matters related to the service.
Receive and attend to the various providers accessing the offices.
Perform the opening and closing of the reception area.
Make welcome and service familiarization calls to users and their contacts.
Make scheduled follow-up calls according to the periodicity established by the service.
Follow up on technical alarms from devices installed in homes that do not require specialized technical knowledge.
Make calls linked to specific telecare protocols and programs, such as PCUIDA, adapting the communication to each situation.
Participate in specific campaigns and actions for promotion or linking to community services and programs.
Register and code communications and actions performed in Care360, incorporating the necessary information to ensure follow-up.
Manage complaints and claims from users and/or relatives according to established protocols.
Attend to crisis or emergency situations, applying action protocols and performing subsequent follow-up of the situation.
Mobilize, when necessary, the corresponding resources (Mobile Unit, SEM, firefighters, or other resources) according to the established protocol.
Suara Cooperativa is a social services cooperative based in Barcelona, Spain, providing care and support services for vulnerable groups including the elderly, children, youth, and people with disabilities. With a strong presence across Catalonia, it operates residential homes, day centers, home care services, and community programs, employing thousands of professionals in the social and healthcare sectors.
Suara is deeply rooted in the Catalan social economy and offers a collaborative, mission-driven work environment. For international professionals, it provides opportunities in caregiving, social education, nursing, psychology, and physiotherapy, primarily requiring Catalan and/or Spanish language skills. The cooperative model emphasizes worker participation and social impact, making it an attractive employer for those committed to public service and community welfare.
At ASISPA-Suara Cooperativa we foster diverse and inclusive work environments. All applications will be valued without distinction of age, gender, origin, sexual orientation, or disability status.
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