CERCA Agent (Weekend)
This role involves remote management of parking facilities and customer service. It offers the chance to join a leading mobility company undergoing digital transformation.
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This job advert was originally written in Spanish.
Spanish.
English and Portuguese are valued.
Permanent contract with a 6-month probationary period
Fixed salary: 40-45 k depending on the candidate's experience
Variable salary: 10%
Vacation: 22 days + 5 Telpark days
Schedule: Monday to Thursday, 8.5 hours of effective work (flexible entry from 8 to 10 and between 30 and 90 minutes for lunch). Fridays, 7 hours (8 to 15).
Intensive summer schedule (including the last week of June to the first week of September) and Christmas from 8 to 15 hours.
Teleworking 1 day a week + Christmas + 2 weeks of the employee's choice subject to manager approval.
Life insurance
Park and go benefit: park for free in almost all our parking lots according to policy
Flexible compensation and salary advances through Payflow
BeWell employee club: breakfasts on Mondays, subsidized physiotherapy on Mondays, excursions, padel, runners, Christmas cinema for families...
Innovative and leading mobility company, with the most recognized parking app and brand in Spain and Portugal.
An environment of growth and well-being; we love what we do, we believe in it, and we want to enjoy the journey 🙂
If you want to be part of a growing company in the midst of a digital and cultural transformation, this is your moment.
At Telpark, a leading mobility, parking solutions, and electric charging company in the Iberian Peninsula, we are building the future of the industry. We collaborate with municipalities, companies, and end customers to improve mobility solutions (and thus the quality of life for their residents and visitors) in cities across Spain and Portugal.
We have an industry-leading application with more than 1M active monthly digital customers, an app with an average rating of over 4.6 stars, proprietary technology and IP for user interaction in parking lots and electric vehicle charging solutions, regulated parking management, parking meters, commercial products that facilitate the understanding and simplicity of the off-street parking offer, vehicle charging, and more.
We build products that solve real needs and that impact the lives of drivers, companies, municipalities, and the company's results.
We are looking for a proactive Product Leader, passionate about the digital world and detailed work, who knows how to move within multidisciplinary teams and lead them toward decisions so that our solutions reach the hands of our customers.
If you are interested in developing yourself in the mobility sector, contributing to and building digital products used by millions of users, and experiencing firsthand the transformation process in a market-leading company, this position may interest you.
This position reports to the Customer Experience and Engagement area.
Detailed work in the definition of complex processes.
Stakeholder management for requirement gathering, needs management, and project planning from conception to go-to-market with areas such as: business, finance, technology, data, legal, design, marketing, etc.
Definition of data-driven solutions based on the needs of: business, customer, and the technological landscape. Generating functional documentation and prioritization of features with the expected outcomes.
Identification and definition of improvements centered on user insights, current experience, etc., supported by data (transactions, analytics, behaviors, research studies, etc.).
If there is something that moves and excites us at Telpark, it is talent.
Experience in digital product work, preferably within the parking, hospitality, travel, etc. sectors, involving complex components and multiple decision-makers and stakeholders.
Result orientation and strategic vision, with the capacity to execute, make decisions, and maintain pragmatism.
High capacity for communication, collaboration, and teamwork to advance the launch of solutions.
Leadership and rationalization.
Understanding of complex processes.
Planning and organization.
Autonomy and proactivity.
Teamwork.
Telpark is a leading parking management company in Spain and Portugal, operating a vast network of off-street parking facilities and on-street regulated parking zones (ORA). As part of the Empark group, Telpark manages over 1,000 parking locations, serving millions of drivers annually. The company combines traditional parking operations with a digital platform that allows users to pay for parking via mobile app, making it a key player in the smart mobility sector.
In Spain, Telpark has a strong presence across numerous cities, including Madrid, Barcelona, Valencia, and many others, with a significant number of field operations roles such as parking agents, inspectors, and tow truck drivers. The company is actively hiring for both operational and corporate positions, offering opportunities for international professionals in areas like product management and procurement. Telpark's work culture emphasizes customer service and operational efficiency, with a growing focus on digital innovation.