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Customer Care Specialist (Swedish Market)

Hybrid in Barcelona·Full-time·Added 3 days ago (last checked 22 Oct)

TheFork

12 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Other languages: Swedish
Benefits: Private health insurance

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Skills

Pay & benefits

What you'll get

😄 An awesome team

🏠 A permanent contract

⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance

🏥 Health insurance fully covered by the company

👩🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

The role

What you'll do

Answer incoming requests via phone, email and chat.
Assist our customers on questions about our electronic reservation book, our website or app.
Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs.

Who you are

Based in Barcelona.
Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
An open minded person with a high level of communication skills.
Care about customer needs and always try to make their experience unique and satisfactory.
Knowledge in CRM tools.
Experienced in a customer support environment.

About TheFork

TheFork is a leading restaurant booking platform and a subsidiary of TripAdvisor, operating in the restaurant technology industry. The company connects diners with restaurants through its online reservation system, offering a wide selection of restaurants across multiple countries. With its headquarters in Paris, France, TheFork has established itself as a major player in the European food-tech sector, serving millions of users and partnering with tens of thousands of restaurants.

In Spain, TheFork has a strong presence with offices in Madrid and Barcelona, where it manages a significant portion of its operations, including sales, customer support, and marketing teams. The company is known for its dynamic, multicultural work environment, with teams serving various European markets from its Spanish offices. For international professionals, TheFork offers opportunities to work in a fast-paced tech company with a strong focus on the hospitality industry, providing roles in sales, customer success, and engineering, among others.

Industry: Restaurant Tech
Founded: 2007
Employees: 1,000–5,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: thefork.com

Good to know if you are moving

TheFork is a subsidiary of TripAdvisor, providing a stable and internationally recognized parent company.
The company has a strong presence in Spain with offices in Madrid and Barcelona, offering opportunities for international professionals in a multicultural environment.
TheFork operates in multiple European markets, and roles in Spain often involve working with international clients and teams, making it a good fit for multilingual professionals.
The company offers a dynamic work culture with a focus on the restaurant and hospitality industry, providing unique insights into the European food-tech sector.

In their own words

About the company & team

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.
If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

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